Sr. Product Manager

Why Work at Reputation?

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  Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
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  We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 
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  Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.
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  Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
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  The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
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  Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
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  Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
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  Our Mission: We exist to forge relationships between companies and communities.

Responsibilities:

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  Articulate the vision, product roadmap and business requirements driven by intimate knowledge of the customer needs and market opportunities.
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  Conduct market research supported by ongoing visits to customers and non-customers.
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  Provide actionable guidance to Engineering with clear prioritization of development efforts to deliver on their quarterly commitments.
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  Work closely with designers and developers, providing thorough reviews and necessary guidance to iterate over solution designs.
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  Create and present developer-facing work products (e.g. taxonomies, navigation, page flows).
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  Evangelize the product vision with effective and powerful communication.
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  Understand and engage cross-functional areas to ensure we are delivering a holistic user experience.
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  Create and present high-quality customer-facing deliverables (roadmaps, user stories, designs).
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  Define go-to-market strategy for assigned product(s) and areas of focus this includes engaging with the Product Marketing team to identify target customers, develop differentiated product messages, articulate key benefits, and execute go-to-market plans.
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  Additional duties as assigned.

Qualifications

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  BS/BA in business or technical field
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  +5 years in product management with a track record for launching successful v1.0 enterprise SaaS products, and managing them over multiple releases.
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  2+ years of people management experience
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  Proven experience delivering beautifully elegant and simple UI, adopted by thousands of users.
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  Highly articulate with outstanding verbal and written communication skills.
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  Natural-born leader, able to inspire and advocate, internally and externally, with authority.
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  Proven ability to lead a fast-paced, agile-driven engineering team, based on mutual trust, credibility, and respect.

When you join Reputation, you can expect:

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  Flexible working arrangements.
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  Career growth with paid training tuition opportunities.  
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  Active Employee Resource Groups (ERGs) to engage with. 
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  An equitable work environment. 

Our employees say it best:

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  Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” 
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  Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” 
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  Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”
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  Balance- “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

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  Diversity: Embracing a culture that values uniqueness.
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  Inclusion: Inviting diverse groups to take part in company life.
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  Belonging: Helping each individual feel accepted for who they are.

Additionally, we offer a variety of benefits and perks, such as:

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  Flexible PTO
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  Paid company holidays 
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  4 company provided, “Recharge Days”, which are wellness days off for the entire company
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  Several active Employee Resource Groups (ERG’s) to help foster inclusion and community 
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  Employee Assistance Program
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  Access to a wide variety of unique perks and apps:Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi 
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  Fetch Pet Insurance
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  401K
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  Health, dental and vision insurance
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  Paid maternity leave 
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  Employer paid short term and long term disability and life insurance