As a Customer Support Representative, you are responsible for handling inbound customer communications via phone, email, and live chat. You will assist customers by providing product and service information and resolving product and service issues efficiently, professionally, and in a positive manner.
This is a 4- 6 week temporary assignment.
Your Core Responsibilities Will Be:
- Receive inbound calls/ Chats/ Emails.
- Provide effective, professional, and unparalleled support to our customers via chat, e-mail, and/or phone communication
- Respond to customer inquiries, track user feedback, and proactively monitor customers ‘health’
- Drive product adoption, share best practices, and implement optimization strategies to help customers obtain maximum value from the solution
- Liaise with other internal teams to help resolve customer concerns
- Update and Manage Salesforce to accurately document all customer interactions
You’ll Bring These Attributes to the Table:
- High School Diploma or GED
- One year of customer support experience in a call center environment
- Typing skills of 40 WPM
- Proficient in MS Office and Gmail.
- Experience with Salesforce preferred
- Passionate about troubleshooting and persevering until a resolution is found
- Strong focus on service excellence initiatives and positive student outcomes.
- Team player with adaptability to changes in workload, systems, and processes.
- Customer-oriented: be the "owner" of the customer's experience and be able to solve inquiries effectively and efficiently
- Self-motivated, team-oriented, and focused on exceeding customer expectations
- Excellent written and verbal communication skills
