Director, Purchased Services
What you will be doing:
This position will work and function as an integral part of a matrix organization working to support members (hospitals, health systems, B&I) around their purchased services program.This person will have key competencies in understanding purchased services, account management, healthcare technology, and a track record of hands-on experience of meeting/exceeding goals.Within assigned accounts, lead purchased services strategy. Account planning, renewal, and business retentions processes, developing member value/ROI, upsell/leads, presentation strategies/positioning and building member relationships across the multiple roles (CFO, COO, Supply Chain, and Service Line Leaders) Serve as the primary contact for resolution of high priority issues, opportunities and gaps related to purchased services.Plan, execute, and oversee implementation of purchased service strategies and value roadmaps to maintain and renew solutions/services in existing accounts, identify opportunities to grow business, document high level of customer validated savings as well as assist in expanding current accounts solutions and services. The person in this role is responsible for meeting/exceeding the following goals (set annually):
Revenue goals – NAF, upsells, renewals
ROI/Value that the customer can articulate when asked
Net Promoter Score (economic buyer and other stakeholders) for accounts served
Key Responsibilities
Responsibility #1 – 50%Account Management
Collaborate with MFS team and other stakeholders to leverage the relationships with assigned members to support their purchased services strategy.
Identify, develop, maintain, and strengthen relationships throughout assigned accounts through a regular cadence of meetings and interactions.
Understand the members goals, objectives, financials, and other.
Develop, implement, track, report (routinely to customer) customer specific purchased services account plans which successfully lead to high customer satisfaction, validated savings, and renewals.
Prepare, develop, and deliver program results to member leadership during QBRs/EBRs.
Strategic account planning in conjunction with MFS and other customer stakeholders
Troubleshoot, triage, and escalate customer issues and follow through resolution
Identify and coordinate appropriate Premier/Conductiv resources to support member goals
Responsibility #2 – 40%Project Management
Oversee Conductiv implementation (overall project management)
Work with the implementation team to understand project plan and work plan details including timelines, tasks, resources, etc. to facilitate successful implementation with the member.
Work with key stakeholders to understand project requirements and expectations
Project management and monitoring of initiatives to ensure initiatives are moving to completion, removing any barriers as needed.
Point of contact to communicate any changes in project plans, status, timelines, and issues. Lead problem resolution to ensure customer expectations are met
Responsibility #3 – 10%Administrative
Update monitoring and tracking tools, administrative reports such as salesforce.com, time and expense reports
Complete required ongoing training on time.
Schedule and prepare for internal and external meetings and follow-up
Required Qualifications
Work Experience:Years of Applicable Experience - 7 or more yearsEducation:Bachelors (Required)
Preferred Qualifications
Skills:
Managing large complex accounts with multiple products and services
Develop relationships and engage with health system C-suite and other key functional stakeholders
Executive level presentations
Experience:
Purchased Services
Business Intelligence
SaaS
Education:
Additional Job Requirements:
Remain in a stationary position for prolonged periods of time
Be adaptive and change priorities quickly; meet deadlines
Attention to detail
Operate computer programs and software
Ability to communicate effectively with audiences in person and in electronic formats.
Day-to-day contact with others (co-workers and/or the public)
Making independent decisions
Ability to work in a collaborative business environment in close quarters with peers and varying interruptions
Working Conditions: Remote.Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees.
Premier’s internal salary range for this role is $99,000 - $185,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.Employees also receive access to the following benefits:·Health, dental, vision, life and disability insurance·401k retirement program·Paid time off·Participation in Premier’s employee incentive plans·Tuition reimbursement and professional development opportunities
Premier at a glance:
- Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020 and 2022, and 49th Healthiest Employer in America (2022)
- Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 13th year in a row
- The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting
Employees receive:
- Perks and discounts
- Access to on-site and online exercise classes
- Paid time off to volunteer in their communities
Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply todiversity_and_accommodations@premierinc.comor contact Premier Recruiting at 704.816.5200.Information collected and processed as part of any job application you choose to submit to Premier is subject to Premier’sPrivacy Policy.
