Veriforce, LLC is a recognized leader in delivering supply chain risk management and compliance solutions that help bring workers home safely each day. The company is the result of the combination of PEC Safety and Veriforce in the US (May 2019) and ComplyWorks in Canada (August 2020). Now united as Veriforce LLC, the company dominates the North American oil and gas sector and has a growing footprint in Telecom, Facilities Management, Industrial Manufacturing, Ports and Airports, and Renewable Energy. The company’s SaaS-based contractor management and compliance software solutions, along with its standardized safety training programs and library of over 400 training courses empower 800 leading companies in 120 countries with over 50,000 contract services firms deploying millions of workers to mitigate risk and optimize performance. The company has 320 employees across four global offices and is headquartered in The Woodlands, Texas.
Veriforce is seeking a highly motivated, energetic and proactive Renewal Subscription Representative who must be fluent in English and Korean for our night shift of 4:00pm to 12:30am MT Sunday to Thursday for a 18 month contract and is interested in working in a fast-paced environment, with a dynamic and rapidly growing organization, in an expanding industry. Our renewals team is the inside sales driving force dedicated to activating new customers, renewing existing ones, and proactively identifying opportunities to ensure that every customer derives maximum value from their experience with Veriforce.
As a member of our renewals team, your mission is to expand the number of contractors using our platform through a seamless activation and an effective renewal process. A crucial part of your responsibilities will be handling objections. As with any sales role, you will encounter resistance from customers at times. Your success in this area will come from partnering with our internal teams to find collaborative solutions that address concerns and secure renewals. This requires you to be proactive in driving value by seeking opportunities to educate, inform, and enhance their overall experience with Veriforce. By doing so, you will not only meet your sales targets but also contribute to the long-term satisfaction and retention of our customer base.
What You’ll Be Doing
- Renew and retain our existing customers software subscription.
- Close sales and achieve regular quotas
- Maintain and expand your database of prospects and opportunities
- Build your pipeline
- Have a strong phone presence
- Nurture and build relationships with customers
- Maximize customer retention rates through effective sales techniques over the phone and email while also minimizing customer churn and contraction.
- Execute the renewal process to ensure ARR is retained.
- You validate customer concerns, handle questions and secure their business.
- You have excellent listening skills and the ability to ask probing questions.
- You will partner closely with your Inside Sales colleagues, as well as other internal partners as you develop a thorough understanding of our products, benefits and future enhancements.
- You will learn a diverse set of technology tools to support your win rate.
- You will maintain accurate and up to date information in Salesforce.
- You will prioritize and manage time and tasks effectively.
- You bring a sense of fun to work every day.
You’ll Bring These Key Attributes
- Fluent in speaking/writing in the Korean and English language
- 1 – 2 years of B2B inside sales experience preferred
- Proven track record of success with meeting and exceeding quota
- Consistent record of providing excellent customer service
- Demonstrated knowledge of sales telephony systems and Salesforce is a plus
- In-depth knowledge of performance metrics
- Able to effectively communicate with managers and other team members
- Critical thinker and problem solving skills
- Organizational and time-management skills
- Decision-making skills
- You have a high sense of urgency and persistency
- Strongly positive attitude with a mindset for finding solutions and ways to win
- Highly entrepreneurial, success oriented
- Keen inclination to learn new technologies and put them into practice
Here are just a few of the great reasons you should join our team!
- We are mission-focused and mission-driven to help bring workers home safe every day. Our training products and compliance platform help keep workers safe.
- Work with a global team! We have colleagues and customers across North America and overseas.
- Veriforce is a great place to work! Our leaders and teams cite culture as one the top reasons this is a great place to work.
- Veriforce provides:
- Medical Benefits (medical, dental, vision, paramedical)
- Critical Illness, Life and Disability Insurance
- Vacation, Sick and Personal Time Off
- Remote work
The successful candidate will have to undergo a criminal record check as a condition of their employment.
