Title: Inside Sales Specialist
Department: Customer CareReporting to: Customer Care SupervisorFLSA Status: Hourly Full TimeComplete if BELOW the Senior Manager level: Individual Contributor
Position Overview
The Inside Sales Specialist reports to the Customer Care Supervisor and is responsible for nurturing existing customer relationships as well as generating new business opportunities within specialty retailer, and fleet customer account types. This role is responsible for delivering monthly sales targets while fostering an exceptional customer experience.The successful candidate will have 2+ years of sales and customer support experience, preferably in the tire or automotive industry, and proficiency in Microsoft Office (Excel, PowerPoint, Outlook, and Word) and Google Suite Products.
They will communicate clearly and concisely and have demonstrated the ability to build win/win relationships.
Essential job functions:
- Answer Incoming Sales Calls/Emails; Respond to customer inquiries.
- Monitor and respond to requests from Call Center Slack Channel
- Perform outgoing sales calls to potential customers
- Formulate and execute business development strategies around retention of existing clients, customer satisfaction, revenue growth and new business.
- Generate leads and manage the sales process in order to convert new clients.
- Monitor and identify inventory and pricing issues visible on B2B sites.
- Participate with other key account managers and sales management to develop sales strategies for accounts and help identify target accounts and opportunities
- Work closely with the Installer Relationship Team to foster additional Sales opportunities as well as potential Install Partners
- Work with specialty Retailers & fleet customers to provide a world-class customer service experience.
- Work with the B2B Management Team to identify additional sales opportunities from the existing customer base.
- Provide secondary support for customer service issues for order tracking, pricing discrepancies, product miss-ships, and all other customer-related issues.
- Resolve all major customer service issues.
- Monitor competitive activity in each account and ensure that appropriate response strategies are formulated and communicated.
Other Duties as assigned
Qualifications
Minimum Job Requirements
- Minimum 2 years of experience in sales and service, ideally in a digital/remote working environment
- Demonstrated proficiency with Microsoft Office and/or Google Docs products, including Windows, Excel, Word, Chrome, Email, web navigation, chat, and customer/order management systems
- Strong communication skills with customers and team members; friendly and pleasant demeanor over email and phone. Must be comfortable talking with customers on the phone as needed.
- Bilingual skills are a plus (English/Spanish)
- Auto experience highly preferred
Knowledge, Skills and Abilities Required
- Adaptability/flexibility – Works constructively under pressure, responding resourcefully to change, and maintaining a confident and constructive outlook despite challenges, frustrations, or ambiguity. Stays focused and maintains quality when handling multiple tasks at the same time.
- Hands-on Multitasker; Comfortable with a high volume of support issues to be addressed and have fast writing skills. You thrive in a fast-paced, growth company environment.
- Organized and detail-oriented. Excellent organizational skills, multi-tasking skills, math skills, and attention to detail.
- Perseveres and is resilient. Pursues everything with energy & drive & a need to finish; seldom gives up before accomplishing the goal and bounces back from resistance or setbacks
- Self-sufficient. Ability to work independently and make decisions with minimal supervision.
Working Conditions and Physical Effort
- Ability to sit for long periods of time.
- Talking through the computer for many meetings and one-to-one conversations
- Continuous viewing of a computer monitor and data entry.
- Travel as necessary (<10%).
EOE Statement:
SimpleTire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact SimpleTire's Human Resources Department to discuss your specific needs. Please feel free to contact us at leaveofabsence@dealertire.com or via phone at 833-483-8232.
