We are seeking a dedicated and passionate pilot to join our Military Customer Success Team. In this role, you will deliver exceptional support via email, phone, and webcast to ForeFlight users around the world. Ideal candidates possess a deep enthusiasm for aviation and are eager to share this passion with our customers. Strong technical skills are essential, as you will be working with MacBooks, iPhones, iPads, and websites to provide comprehensive technical assistance.
As a Customer Success Manager, you will serve as a trusted advisor throughout the entire customer lifecycle, from initial purchase to renewal. Utilizing our suite of tools, you will proactively manage, renew, retain, and expand your customer base.
Responsibilities:
- Analyze lifecycle data to derive insights and make clear, actionable recommendations for customers and business partners.
- Identify root causes, propose solutions, and deploys cross-functional support, where necessary to resolve issues.
- Manage customer goals, conduct regular business reviews (monthly or quarterly), and ensure customer satisfaction
- Accelerates customers through the Lifecycle Journey by developing detailed account plans.
- Onboard and train customers to maximize the potential of our software offerings.
- Identify growth opportunities and assist the sales team in driving the pipeline.
- Provide responsive, knowledgeable, and efficient support, delivering Best In Class Pilot Support.
Qualifications:
- Pilot Experience, including military experience, is essential
- Experience in software and technical support
- Minimum of 5 years in customer success or similar role
- Excellent verbal, written, and communication skills with the ability to present compelling customer stories
- Ability to create and manage a continuous experience improvement program (scope, milestone, engagement, execution, and change management)
- Understanding of various technical architectures and operating systems
- Detail-oriented with excellent follow-up skills
- Proficient in both Microsoft and Google suite products
- Associate or Bachelor’s degree in a related field, or equivalent combination of training, education and experience
- Proficiency in Spanish and Portuguese is preferred as this role will have customers in LATAM
About ForeFlight, LLC:
ForeFlight produces the best-selling iPad and iPhone app for pilots flying personal and business aircraft, corporate flight departments, and aircraft operators. Customers include individual pilots worldwide, Fortune 500 corporate flight departments, state and federal agencies, leading operators, the military, and leading aircraft OEMs. We have been in the App Store since its grand opening in July 2008 and are consistently ranked in the top 50 grossing iPad apps in the App Store. We are known for our exceptional software user interface design and responsive, customer support.
ForeFlight Mobile, our flagship application, was named Aviation Consumer's 2011 App of the Year and received Flying Magazine's Editors' Choice Award for 2011, 2012, and 2013.
Why You Should Join:
At ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and weempower them to make a direct impact on our products and services messaging. We strive to provide ForeFlighters and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following:
- Medical, dental, vision insurance with Employer paid health premiums
- Open PTO Policy
- 401(k) with up to 10% company matching and immediate vesting
- 12 Weeks Paid Maternity Leave
- 4 Weeks Paid Paternity Leave
- Flight Training Rewards
- Tuition Stipend
