Social Media Content Specialist

Why Work at Reputation?

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  Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
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  We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 
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  Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.
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  Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
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  The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
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  Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
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  Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
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  Our Mission: We exist to forge relationships between companies and communities.

Job Summary:

Responsibilities:

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  Produce 200+ social media posts per week, including image design and copy.
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  Plan and execute strategic social media campaigns for a diverse portfolio of brands across social media platforms.
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  Measure and report against social media KPIs.
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  Grow follower volume and engagement for world-renowned brands.
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  Implement posting schedules and ensure adherence to social media guidelines, protocol and procedures.
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  Manage multiple projects in a fast-paced, deadline-driven environment.
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  Be a social media technical subject matter expert for leading platforms such as Facebook, Instagram and Twitter.
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  Evaluate new ad and content creation technologies and industry solutions to produce content at scale.
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  Prepare and present strategic social media recommendations including objectives, strategy and rationale.
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  Monitor and reply to comments on social media platforms on customers’ behalf.
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  Develop marketing and sales enablement resources as needed on an ad hoc basis, including but not limited to advertisements, PowerPoint slides, emails, logos, sales pdfs and landing pages.
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  Additional duties as assigned.

Qualifications:

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  1+ years experience in multichannel content creation.
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  Ability to act with an optimistic and positive demeanor, articulate performance and process enhancements backed with data, shift daily priorities with little to no notice.
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  Excellent written and verbal communication skills.
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  Creative self-starter who can work independently or on a team.
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  Organized, deadline driven, and able to manage multiple projects and engagements simultaneously.
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  Intermediate to advanced proficiency with graphic/video design programs such as Adobe Creative Cloud.

When you join Reputation, you can expect:

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  Flexible working arrangements.
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  Career growth with paid training tuition opportunities.  
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  Active Employee Resource Groups (ERGs) to engage with. 
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  An equitable work environment. 

Our employees say it best:

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  Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” 
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  Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” 
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  Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”
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  Balance- “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

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  Diversity: Embracing a culture that values uniqueness.
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  Inclusion: Inviting diverse groups to take part in company life.
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  Belonging: Helping each individual feel accepted for who they are.

Additionally, we offer a variety of benefits and perks, such as:

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  Flexible PTO
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  Paid company holidays 
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  4 company provided, “Recharge Days”, which are wellness days off for the entire company
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  Several active Employee Resource Groups (ERG’s) to help foster inclusion and community 
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  Employee Assistance Program
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  Access to a wide variety of unique perks and apps:Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi 
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  Fetch Pet Insurance
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  401K
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  Health, dental and vision insurance
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  Paid maternity leave 
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  Employer paid short term and long term disability and life insurance