Sr. Solution Engineer

Why Work at Reputation?

• 
  Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
• 
  We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 
• 
  Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.
• 
  Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
• 
  The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
• 
  Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
• 
  Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
• 
  Our Mission: We exist to forge relationships between companies and communities.

Senior Solution Engineer: Healthcare

Job Summary:

As a Senior Solution Engineer, your goal is a simple one: Partner with Account Executives to conduct discovery sessions with prospects and clients to understand their goals and desired business outcomes; use creative problem-solving skills to identify an ideal solution within Reputation’s toolset (of which you will become a technical expert); and deliver strategic presentations to communicate those solutions and demonstrate the value of the Reputation platform. You’ll take any feedback from the field to our product team to continue to inform our tools’ evolution and you’ll share the solutions you build with the implementation teams to ensure our clients’ success.

And, ideally, you’ll have some fun while you do it.

A successful candidate will have a strong technical aptitude along with a self-starting, proactive mentality and excellent verbal and written communication skills. You will be working with a rapidly changing technical platform and you will be handling complex issues. They will possess a unique blend of business and technical savvy, a big-picture vision and the drive to make that vision a reality. They will practice empathy with their prospects and their colleagues, and will understand the importance of asking the right questions to the right stakeholders.

This role supports our Healthcare and Life Sciences vertical and we are seeking candidates who have (at a minimum) familiarity with healthcare enterprises and hospital systems; expertise in navigating those businesses is an ideal. Beyond that, a strong understanding of one or more of the following is especially encouraged: Online Reputation Management strategy; Local Search Optimization (local SEO) strategies; Google Business Profiles; Survey and Customer/Patient Experience (CX/PX) management suites and strategies; Social Media management and tools to support strategic initiatives; Web Development and Project Management.

Responsibilities:

• 
  Collaborate with sales teams to understand customer requirements and provide sales support.
• 
  Prepare and deliver technical presentations/demos explaining the product platform to prospective customers.
• 
  Gain customer acceptance by demonstrating value and explaining how platform can deliver upon business outcomes
• 
  Contribute to sales engineering effectiveness by identifying short- and long-term issues and collaborating with the global team to raise everyone’s game
• 
  Mentor less-experienced Solution Engineers to support team and business growth
• 
  Work with post-sale customer success teams to transition prospects to be successful customers
• 
  Set and achieve sales goals and quotas
• 
  Provide insights and recommendations along with effective presentation skills; ability to deliver a technical pitch to C-suites
• 
  Excellent communication and leadership skills
• 
  Additional duties as assigned

Qualifications:

• 
  5+ years’ experience in a pre-sales technical role, preferably in a SaaS environment, or related equivalent practical experience
• 
  Bachelor’s degree or related equivalent practical experience
• 
  Experience with: Online Reputation Management; Local SEO; Google Business Profiles; Survey and Customer/Patient Experience (CX/PX) management suites; Social Media management tools; Web Development
• 
  Experience with healthcare enterprises or hospital systems, either as a vendor engaging with stakeholders in that industry or as a practitioner
• 
  Strong analytic skills and experience with data analysis either using Excel Pivot tables or tools similar to Tableau
• 
  Familiarity with HTML/CSS
• 
  Experience with APIs and identifying opportunities for integrations
• 
  Comfortable with discussion surrounding SSO

When you join Reputation, you can expect:

• 
  Flexible working arrangements.
• 
  Career growth with paid training tuition opportunities.  
• 
  Active Employee Resource Groups (ERGs) to engage with. 
• 
  An equitable work environment. 

Our employees say it best:

• 
  Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” 
• 
  Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” 
• 
  Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”
• 
  Balance- “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

• 
  Diversity: Embracing a culture that values uniqueness.
• 
  Inclusion: Inviting diverse groups to take part in company life.
• 
  Belonging: Helping each individual feel accepted for who they are.

Additionally, we offer a variety of benefits and perks, such as:

• 
  Flexible PTO
• 
  Paid company holidays 
• 
  4 company provided, “Recharge Days”, which are wellness days off for the entire company
• 
  Several active Employee Resource Groups (ERG’s) to help foster inclusion and community 
• 
  Employee Assistance Program
• 
  Access to a wide variety of unique perks and apps:Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi 
• 
  Fetch Pet Insurance
• 
  401K
• 
  Health, dental and vision insurance
• 
  Paid maternity leave 
• 
  Employer paid short term and long term disability and life insurance