The
Manager of Operations is responsible for managing the overall operations closely in conjunction with leaders and functional areas of the business. Working to continuously improve the operational procedures, systems, and principles in information flow and management, business processes, and enhanced management reporting. Responsible for leading a team of subject matter experts.A day in the life!
You will be responsible for the following:
- Manages a team that analyzes, implements, and monitors workforce planning initiatives to optimize and scale the evolving workforce and long-range plans.
- Responsible for managing the collaboration between business leaders, strategic planning, HR, Finance and other stakeholders across the company to review existing and future workforce needs and to ensure alignment with business objectives and financial goals.
- Collects, interprets and evaluates workforce metrics to provide data-driven insights for internal and external talent pool assessments, headcount reviews, forecasting, and business scenario planning; reviews processes and monitors plan effectiveness.
- Manage a team of non-clinical staff, ensuring adherence to turnaround times, customer service standards, and quality control measures.
- Oversee/participate in the hiring process of all assigned positions in accordance with Company policy and local, state, and federal employment law.
- Adheres to the confidentiality of HIPAA-protected health information. Maintains confidentiality of patient information
- Uses data to optimize outcomes and organizational success
- Responsible for the management of KPIs and quality improvement indicators
- Responsible for ensuring excellent customer service to patients, referral partners, and others
Do you have what it takes?
Required Qualifications:
- Bachelor's degree in Finance, Business, or related field
- Minimum 4-6 years of related work experience
- Management experience
- Professional experience in the healthcare industry
Do you stand above the rest?
Preferred Qualifications:
- Health insurance plan experience
- Utilization Management experience
#LI-AH1#LI-HybridAdditional job expectations applicable to this position include:
- Willingness to work additional or irregular hours as needed
- Working in accordance with corporate and organizational security policies and procedures
- Performing other responsibilities as assigned
WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.
WellSky is proud to be a drug-free workplace.Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
- Excellent medical, dental, and vision benefits
- Mental health benefits through TelaDoc
- Prescription drug coverage
- Generous paid time off, plus 13 paid holidays
- Paid parental leave
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
