WellSky is seeking a
Client Success Executive, which is a dynamic, client-facing role responsible for developing and maintaining deep relationships with our clients. The Client Success Executive will use a programmatic approach to deliver processes and best practices to our clients. This role ensures that our clients receive the highest possible return on investment and satisfaction from our suite of solutions and services.A day in the life!
You will be responsible for the following:
- Developing deep relationships with clients and key personnel
- Single point of contact for key stakeholders throughout the lifecycle of the partnership
- Leveraging operational data to identify areas of client and business opportunities for improvement. You will proactively engage with an assigned set of clients to understand their opportunities and navigate client partnerships and experiences with our solutions.
- Assisting in developing and measuring success metrics and ROI
- Driving additional value by encouraging deeper feature adoption
- Generating and sharing educational resources, training, and industry best practices
- Creating Client Value Annual Plan, by establishing clear goals and milestones with the client
- Synthesizing client feedback and working with internal teams to respond to client needs
- Producing evangelists and advocating among your client bases
- Helping clients attain value by proactively managing solution implementation and support concerns.
- Managing client relationships to improve referencability and overall retention.
Do you have what it takes?
Required Qualifications:
- Bachelor’s degree in a related field
- 4-6 years of related experience
- Ability to travel up to 25%
Do you stand above the rest?
Preferred Qualifications:
- Master’s degree in business, leadership, technology, or analytical in nature
- Previous account management or client success experience
- Training and/or public speaking experience
#LI-OF1#LI-hybridAdditional job expectations applicable to this position include:
- Willingness to work additional or irregular hours as needed
- Working in accordance with corporate and organizational security policies and procedures
- Performing other responsibilities as assigned
WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.
WellSky is proud to be a drug-free workplace.Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
- Excellent medical, dental, and vision benefits
- Mental health benefits through TelaDoc
- Prescription drug coverage
- Generous paid time off, plus 13 paid holidays
- Paid parental leave
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
