Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.
Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies. Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products: https://www.youtube.com/watch?v=ifM9_jPQCv8
Overview
The Implementation Specialist is the face of Socure throughout the customer journey for all types of customers with the exception of our enterprise accounts. Implementation Specialists will work closely with more Technical Account Managers assigned to enterprise customers to ensure successful implementation of product and use case upsells in order to grow in their breadth of product and industry knowledge.
Role and Responsibilities
Drive customer satisfaction through understanding customer needs, providing responsive service to customer questions and issues
Provision customer accounts and configure connectivity
Provide project management / guidance to customers through the implementation, integration of Socure’s products and services
Train customers to use the solution effectively
Assist Technical Account Managers with product and use case upsell implementations
Develop technical and customer-facing acumen through ongoing training and mentoring opportunities
Be available for off hours to monitor customer production deployments of Socure’s products
Required Qualifications
BS/BA in business administration, engineering, math, economics, statistics, computer science or other relevant field is preferred
1-2 years experience in Technical Account Management, Technical Support Engineering, Business Analysis, Implementation Management, or similar
Experience with SaaS implementations, application development integrations, service and support processes
Experience managing complex enterprise accounts and orchestrating a cross-functional account team
Experience working with APIs and API integration with various programming languages
Experience with SDKs, developer frameworks, mobile device and web application development
Comfortable conducting product overviews and product demonstrations with clear, complete messages
A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances
10-20% travel
Preferred Qualifications
Industry: Prior experience with financial services, sponsor banks and financial regulations
Technologies: Prior production experience with JavaScript, Native iOS and Android, React, Node.js or similar
Domain: Prior experience with identity fraud, KYC, consumer watchlists, and DocV technologies
Experience with Data Science and statistical data analysis
Salary range: $106,600 to $115,000Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.To learn more, check out Socure’s Career Page: https://www.socure.com/company/careersSocure is an equal opportunity employer and value diversity of all kinds at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about how our work is changing the world, check out these articles and videos:
Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S
Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7
Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU
Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4
Archives & Press Releases: https://learn.socure.com/about/press-release
