IT Engineer

Why Work at Reputation?

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  Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
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  We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 
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  Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.
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  Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
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  The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
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  Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
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  Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
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  Our Mission: We exist to forge relationships between companies and communities.

IT Engineer

Job summary:

Responsibilities:

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  Comprehensive IT support in managing system issues in a mixed environment consisting of Mac and Windows 10.
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  Office internet firewall, DNS, DHCP, VPN.
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  Working with Google Workspace setup and configuration.
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  Managing wireless 802.11x network with network authentication.
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  Work with the business to identify gaps or problems with existing processes.
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  Support and assist employees using AV systems, both onsite and remote, including Zoom, projectors, audio, and video conferencing.
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  Manage inventory for hardware and software.
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  Ensure security of endpoints, data, network access, and system backups.
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  Additional duties as assigned.

Qualifications:

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  Basic Networking capabilities that include knowledge of TCP/IP, DHCP, DNS, and Multi-WAN configurations.
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  Experience with a VOIP service provider administration and configuration (RingCentral, Jive, 8x8 etc.).
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  Strong knowledge in Windows, Apple OS X administration (Linux experience is a plus).
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  Solid communication skills in person and over the phone/email.
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  Networking administration experience.
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  IT experience with Apple/PC products and Microsoft Suite.
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  Excellent troubleshooting skills.
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  Google Workspace experience a plus.
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  JumpCloud experience a plus.
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  Experience with an MDM/EMM solution such as Airwatch, MobileIron, Jamf, SCCM etc. is a plus.

When you join Reputation, you can expect:

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  Flexible working arrangements.
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  Career growth with paid training tuition opportunities.  
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  Active Employee Resource Groups (ERGs) to engage with. 
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  An equitable work environment. 

Our employees say it best:

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  Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” 
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  Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” 
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  Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”
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  Balance- “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

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  Diversity: Embracing a culture that values uniqueness.
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  Inclusion: Inviting diverse groups to take part in company life.
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  Belonging: Helping each individual feel accepted for who they are.

Additionally, we offer a variety of benefits and perks, such as:

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  Flexible PTO
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  Paid company holidays 
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  4 company provided, “Recharge Days”, which are wellness days off for the entire company
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  Several active Employee Resource Groups (ERG’s) to help foster inclusion and community 
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  Employee Assistance Program
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  Access to a wide variety of unique perks and apps:Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi 
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  Fetch Pet Insurance
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  401K
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  Health, dental and vision insurance
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  Paid maternity leave 
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  Employer paid short term and long term disability and life insurance