As a Salesforce Developer, you will work with business and technical partners across the company to maximize the benefits of the Salesforce platform. You’ll design, build, and maintain highly effective tools used by our international employees. You'll have excellent technical, documentation, and communication skills, proactively working with operational stakeholders to translate business opportunities into well-architected Salesforce solutions.
This role is a software development position with leadership components exercising strong customer service and a continuous improvement mindset to continually deliver enhanced capabilities elevating the user experience.
Salesforce Product Development (50%)
- Lead and be responsible for the planning, development, and implementation of custom and scalable solutions
- Translate business requirements into well-architected solutions that best use the Salesforce platform and products
- Create and handle administrative processes including, but not limited to: workflows, validation rules, approval processes, assignment rules, processes, and flows
- Implement new enhancements including the creation of custom objects, workflows, flows, flow triggers, and email alerts
- Apply in-depth knowledge of the standard capabilities of Salesforce and successfully expand on those capabilities using custom code as needed (Apex, Visualforce pages, Lightning components), and third-party integration
Technical Leadership and Product Management (30%)
- Collaborate with functional managers to help develop business solutions and understand the business workflows
- Determine and document business, functional, technical requirements, and design work products
- Clearly communicates to stakeholders through status reports and project plans the current state of a project, the benefits and risks to a solution’s feasibility and functionality and detailed level of effort estimates for proposed solutions
- Collaborate with Marketing, Sales, Customer Success, Operations team members and other stakeholders to proactively identify new and creative opportunities to use Salesforce and make efficiencies with existing products
- Be an authority and champion of Salesforce to help identify when Salesforce would be the right application and empower end-users currently using Salesforce
- Assist in prioritization and ongoing roadmap of Salesforce initiatives, and collaborate across the organization on the creation, execution, and prioritization of configuration and customization requests that support business priorities and initiatives
User Support & Operations (10%)
- In conjunction with the team, align and maintain user profiles, roles, permissions, record distribution, security, queues, licenses, capacity, database, and storage limits
- Serve as the point of escalation on complex issues
- Serve as a mentor for other development team members
- Create training plans, materials, and documentation for end-users
- Develop and maintain thorough, up-to-date, functional, and technical systems documentation, FAQ’s, and SOPs
- Provide first-level support, including issue identification and resolution/escalation for bug fixes, and “how-to” assistance
Data Management (10%)
- Develop reports, dashboards, workflows, and processes to continuously provide oversight on data quality and integrity
- Manage system and data integrity by establishing end-user best practices
- Maintain data quality, supporting efforts including data loading, record de-duplication, and related tasks
- Monitor, assess and report on Salesforce system health and usage. Identify needed system improvements
Requirements
- 5+ years as a Salesforce Developer or similar role
- Salesforce Platform Developer I certification required
- Salesforce Platform Developer II and/or Advanced Administrator, CAPM certifications desirable
- Experience supporting in a Technical Lead role and using Agile development methodologies, including sprint planning and estimation
- Experience developing custom Salesforce solutions
- Experience creating standard operating procedures (SOP), maintaining, and updating tickets, incidents, requests, changes, problems, etc.
- Intermediate proficiency with Force.com Platform (Apex, VisualForce, Salesforce APIs, SOQL, Unit Testing)
- Intermediate proficiency with Salesforce Lightning and configuring Lightning Web components, and Flowbuilder
- Proficiency developing and modifying systems including coding, testing, debugging and documenting programs
- Proficiency with Force.com Migration Tool - Understanding of data migration from CSV, SQL or other systems to the Salesforce platform, using tools such as the Salesforce Data Loader
- Proficiency with mobile design and mobile SDK highly preferred
- Proficiency with and knowledge of relational databases, database architecture, data modeling, and ETL tools
- Proficiency with code change control using Github
- Considerable knowledge of software development life-cycle methodologies, SaaS, and IT best practices
- Knowledge of sophisticated business systems integration as well as object-oriented design patterns and development
- Familiarity with Services Oriented Design Principles (SOA) and Web Services
- Familiarity with other programming languages, including JavaScript desired
- Familiarity with other technologies, including CRMs, Airtable or BI tools, preferred
- Familiarity with other programming languages, including JavaScript, CSS, HTML a plus
