SUMMARY
The Affordable Housing Compliance Specialist position is centrally focused on providing exceptional customer service while partnering with our clients to achieve and maintain regulatory compliance. It has the independence to work remotely which allows directed focus while still being supported by and immersed in a company that is leading the affordable compliance industry.
PRIMARY RESPONSIBILITIES
- Client Support.
- Serve as first point of contact to our clients by communicating with site managers via telephone and/or email to answer their questions regarding affordable housing compliance and to provide guidance/training to help them increase their knowledge of applicable requirements.
- File Reviews.
- Electronically review the applicant/resident files via a web-based system to ensure adherence to applicable federal and state program regulations within contractually obligated times or request help should some circumstances prevent a timely review.
- Analyze potential risks to avoid compliance issues.
- Communication.
- Provide thorough written communication to relay file deficiencies.
- Ensure important information is passed to those who need to know.
- Convey understanding of the comments and questions of others by listening effectively.
- Use verbal skills to support clients as previously listed.
- Talk and act with internal and external customers in mind.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- 2 to 5 years of experience in affordable housing compliance to include certification auditing.
- Must have a working knowledge of the requirements of the LIHTC and HUD programs.
- Attention to detail, time management, and decision-making skills.
- The ability to work both individually and in teams is also important.
- Vigilant in following up to ensure that developed plans addressing compliance issues and problems have been implemented.
- Demonstrate flexibility and a sense of urgency.
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