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Paralegal II

Fay ServicingFarmers Branch, Texas, United States | Chicago, Illinois, United States | Tampa, Florida, United StatesOnsite
This job is no longer open

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer and originator that sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.Come join us on our journey to serve our customers and be the leader in our industry!  We are currently looking for a Paralegal II to join our team!The Paralegal II is responsible for performing minimal administrative tasks and will handle moderately complex paralegal tasks to ensure the proper support is being provided to internal and external clients.

The role will manage and monitor internal projects as assigned; research and draft of documents; manage client meetings as needed; take ownership of specific systems and duties as assigned; and communicate with all involved parties as needed. In addition, a Paralegal II will support and mentor the Paralegal I staff to ensure an understanding of Legal policies, procedures, and departmental goals.

What you will do for Fay:


  • Providing administrative assistance to members of the Legal Department as needed, including the Department’s complaints resolution, licensing and examinations, and regulatory compliance functions
  • Communicating with outside counsel, internal clients, external clients, State and Federal Regulators
  • Managing Legal tasks with little supervision from your direct manager
  • Ability to manage projects related to the Department with little supervision and with exceptional quality
  • Accepts mentoring role of Paralegal I colleagues and builds a strong rapport with department leaders
  • Demonstrates a working understanding of Fay’s policies and procedures

What you will bring to Fay:


  • Bachelor’s degree and post-baccalaureate certification from an accredited paralegal program or relevant Industry Legal experience; High school diploma/GED required
  • 3+ years of Mortgage/Real Estate legal experience 
  • 4 to 8 years of general legal experience
  • Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
  • Strong reading comprehension and written/verbal communication skills required
  • Ability to manage a large number of projects simultaneously and work within deadlines
  • Knowledge of consumer financial regulations on a Federal, State, and Local level
  • Knowledge of the Mortgage Servicer or Real Estate industry

Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.

This job is no longer open

Life at Fay Servicing

Founded in early 2008 to address challenges created by the growing housing crisis, our company is committed to providing innovative servicing solutions for both performing and non-performing mortgages. We conducted an exhaustive analysis of the existing mortgage servicing industry and gained valuable insight into the short-comings of current mortgage servicers. Realizing that even adapting an existing approach was wrought with immense challenges including legacy portfolio issues and unproductive corporate cultures, we decided to build a new model from the ground up, the focus of which would be to benefit both the homeowners and the lenders
Thrive Here & What We Value1. Commitment to Providing Innovative Servicing Solutions for Mortgage Loans2. Customer-Centric Approach3. Emphasis on Employee Development and Growth4. Focus on Diversity, Equity, and Inclusion in the Workplace5. Equal Opportunity Employer6. Participation in EVerify7. Kindness towards homeowners facing challenges (Fay Cares!)8. Voluntary Contributions to Fay-Constructive Foundation by employees
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