Position Summary
The role of the Banquet Server is to serve our banquet guests in a prompt and courteous manner while maintaining a high level of quality and consistency.Position SummaryOn callTo create 100% Guest Satisfaction by delivering food and beverage service to banquet guestsKey ResponsibilitiesCreates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectationsGives personal attention, takes personal responsibility and uses teamwork when providing guest serviceListens, apologizes with empathy, finds a solution and follows through when resolving guest problemsAssumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction GuaranteePerforms other duties as required to provide the service brand behavior and genuine hospitalityProvides food and beverage service to guests in the restaurantSets tables in accordance with Carlson Managed Hotels & Resort’s standardsPrepares order for presentation to guestServes food, coffee, water and other beverages; refills beverages as neededClears tables throughout the dining experience using proper methods for removing dishes, glassware and silverwareCleans banquet room and banquet kitchen area during and after banquet functionsCooperates closely with other servers to meet and exceed guests’ expectationsRequirements/SkillsTechnical Service Skills...
Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)Point of Sale… Skilled in utilization of point of sale systems and/or other back-of the house systems.Upselling… Know the available products and services and suggest alternatives.Requirement/SkillsExcellent customer service and verbal communication skillsAbility to prioritize tasks and anticipate customer demandsHighly organized – demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and timePhysical DemandsAbility to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionallyAbility to maneuver up to 150 pounds, occasionally, for short periods of timeAble to set up and take down tables, chairs, stages, and other banquet meeting fixturesAbility to push and pull carts weighing up to 200 pounds, occasionallyAbility to stand for extended periods of time, constantlyOther InformationThe hotel business functions seven days a week, 24 hours a day.
All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all timeshis position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.
Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.Starting Rate $20/hour plus gratuity
