Sunday Riley is looking for an ambitious and experienced Spa Therapist based in London, UK to join our fast-paced, dynamic growing global team!
The Spa Therapist’s primary role is to drive sales of the Sunday Riley retail and treatment business within the store, ensuring that clients are being serviced to the highest possible standards while achieving and exceeding set targets and KPI’s. You will report to and work in partnership with our Counter Manager and will contribute to brand awareness and retail sales to influence Sunday Riley’s in-store success..The ideal candidate will thrive in the retail environment and possess a strong background in the beauty industry, treatments, sales, and customer experience.
Professional Beauty Therapy qualifications are required to a level 3 or higher. You will be a stellar seller and feel confident in making bespoke skincare recommendations for both treatments, out of spa aftercare along with on counter activity and sales. The Spa Therapist must be organised, responsible, detail-oriented, a self-starter, a multi-tasker and possess strong follow-up skills. Communication skills, timely reporting practices, follow-through, and a collaborative approach with the Spa Therapist and Counter Manager to develop strategic in-store sales and activities both internally and externally are a must. Energy, passion & resilience are crucial; must be comfortable working in a fast-paced, entrepreneurial environment.
Some of your responsibilities include:
To deliver exceptional customer servicing to all existing and new customers.
Building and maintaining long-lasting relationships with customers.
To carry out treatments punctually and to a consistently high standard in accordance with customers requirements and as per the training received to promote repeat bookings
To upsell Sunday Riley products ensuring both personal and counter targets and KPIS are achieved and strive to exceed targets
To demonstrate an in depth and fluent knowledge of all the Sunday Riley products, treatments, protocols, collections, features and benefits through detailed training with the education team.
To achieve and maintain an excellent retail environment with the highest standards in all areas of the sales floor, treatment room, supplies, tester and product replenishment and the stock room area.
To be responsible for assisting the Counter Manager in ensuring, recording and reporting: sales figures, the availability of our listed products, the store’s adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples.
Some our incredible benefits include:
Private Health Insurance
Life Assurance
Cash Plan
Employee Gratis (Quarterly)
28 days holiday
Excellent training and career development opportunities
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What we offer
This role offers the opportunity for interested candidates to work in an ever-changing growing company that is passionate about its products. Operating within a fast-moving industry and dynamic category, the successful candidate will find at Sunday Riley the open, creative and collaborative work environment everyone seeks for themselves.
EEO
Sunday Riley actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team. It is our policy to provide equal opportunity for all employees, contractors, and prospective employees, regardless of race, color, national origin, age, pregnancy, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information or any other criteria protected by applicable federal, state, or local law.
Social and Environmental Responsibilities
We produce the best products possible, and never sacrifice quality or effectiveness for financial gain. We are committed to promoting Human Rights, including equality, diversity in the workplace, and inclusivity of products. We provide the highest-level customer care, customer experience, and attention to customer safety. We strive to meet sustainability goals and initiatives, for a cleaner planet. Our company’s social and environmental goals are as strong as our employees’ awareness and performance towards those goals.
We are mission-driven and expect our employees to be accountable and aligned with our company value
