Cognicion LLC, a boutique eDiscovery services and information management provider is actively recruiting a Sr Manager to oversee all operational aspects of its cyber incident response service line. Responsible for managing all forensic data collection, eDiscovery, and notification processes of cyber incident response matters. Provides supervision, direction, and day-to-day tactical support in the planning and execution of incident response projects including project-level analysis and recommendation of budgeting and planning parameters, best practices/procedures, reporting, and staffing requirements. This role will also provide guidance in the future design and development of Cognicion’s newly formed CIR service line, with emphasis on creating internal and external delivery systems and identifying/implementing process improvements to manage risks, priorities, and client-service expectations.
RESPONSIBILITIES AND ACCOUNTABILITIES:
Supervises the day-to-day performance of the CIR team to achieve maximum effectiveness, efficiency, and client satisfaction. Handles day-to-day coaching and personnel matters to include recruiting, hiring, evaluation, professional development, discipline, and complaint resolution. Leads and manages change in an environment that is transforming and maturing.Collaborates with leadership, managers, and other CIR team members to design, develop, and execute technical workflows for CIR projects including data mining and review at the direction of outside counsel and clients. Leads CIR projects and provides day-to-day support and direction to the CIR team.
Establishes Standard Operating Procedures for incident response service line, including but not limited to:Create protocol with forensic vendor, legal team, and client to transfer exfiltrated dataDevelop mass extraction workflows and notification report creation and automationLeverage Excel or other tools to support data normalization, deduplication, and validationRefine SQL queries and scripting and coding techniques to generate ad hoc reportsCoordinates and drives the implementation of new procedures across multiple projects to ensure efficient, defensible best practices and quality processes. Continuously refines workflows to increase efficiencies to maximize project team effectiveness and profitability.Works with leadership and management teams to develop project key performance indicators for maximum project profitability and client satisfaction.Stays abreast of emerging industry best practices and tools to identify, evaluate, and recommend ongoing enhancements to the organization’s protocols and procedures.Works with business development team to create standard and flexible pricing models to use in go-to-market strategies. Promotes cyber incident response capabilities internally and externally by speaking to Cognicion’s capabilities and value.Shifts to cover eDiscovery cases if available and as needed.MINIMUM QUALIFICATIONS
- Bachelor’s degree required
- Minimum of 7 years of management experience required, preferably in a law firm, professional services, or other client relationship-based organization.
- Minimum of 5 years of experience in eDiscovery project management including 3 years’ experience handling cyber incident response projects.
- Advanced knowledge of incident response technologies and tools such as Relativity, Everlaw, TrustArc, Canopy, Power BI and Tableau, VBA and Excel.
- Extensive knowledge of the concepts, principles, management and processing of electronically stored information (ESI), including the use of various ESI management tools and applications.
- Strong communication and organizational skills and the ability to work effectively with both the legal and technical teams.
- Ability to develop high performance teams and strong team players.
The expected salary range for New York based employees is {$124,800.00} to {$192,200.00}. Salaries for employees based outside of New York may differ. Beyond an employment candidate’s physical location, salary offers may be based on a number of factors, including but not limited to, education, training, and/or experience.EEO/drug-free workplace/E-Verify participant/Female/Minority/Veteran/Disability
