IT Support Intern

Trax GroupCebu City, Philippines | CebuOnsite

This job is no longer open

Responsibilities:

Install hardware and peripheral components like disk drives, a/v equipment, printers, keyboards, and monitors on user premises.

Install and support operating systems, Microsoft Office, and other 3rd party programs Identify system hardware, software, and operator problems. Instruct users on software, manual, or equipment use.

Provide break/fix Desktop/Helpdesk support for IT via the ticketing system (JIRA).

Provide user desktop setup for MacOS and Windows including experience with Active Directory and networking issues.

Maintain the office IT asset inventories

Maintain user access in Active Directory and Office365

Qualifications:

In-depth knowledge of Mac and PC operating systems, hardware troubleshooting, and repair.
Excellent customer service skills
Ability to work both independently and as a team
Organizational and time-management skills with the ability to multitask effectively
Coordinate with all IT information systems groups’ activities and escalation major problems

This job is no longer open

Life at Trax Group

Trax is the global leader in Transportation Spend Management solutions. Combining industry leading cloud-based applications with expert services, we are transforming traditional freight and parcel audit to help customers better manage and control their global transportation costs and drive enterprise wide efficiency. With a global footprint spanning North America, Latin America, Asia and Europe, we deliver data-based visibility and insights, higher savings and better control of transportation spend for shippers of all sizes. Visit us at www.traxtech.com.

Thrive Here & What We Value1. Global presence with offices in the U.e., Latin America, Asia, and Europe2. Data-driven logistics management through predictive analytics on over 1 billion transactions3. Cloud-based solutions for freight auditing and payment processing4. Customer-centric approach focusing on success and growth5. Emphasis on innovation, continuous improvement, and program maturity6. Strong governance and contractual obligations7. Collaborative work environment with crossfunctional services organization8. Empowered learning environment focused on helping customers succeed9. Dynamic and fast-paced environment prioritizing customer service and time management10. Highly analytical problem-solving skills with excellent communication abilities

IT Support Intern

Life at Trax Group

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