The primary responsibility of the Retail Selling Specialist (RSS) is to generate in-store sales. The RSS is under the supervision of the Field Sales Manager and contributes to brand awareness and retail sales to influence Sunday Riley’s in-store success. The RSS is accountable for sales performance, ATV/AUS growth, personal development and growth of the customer database by providing excellent & exceptional customer service.
The ideal candidate must enjoy the retail environment and must have a strong background in the beauty industry, sales and customer experience. Professional Beauty Therapy qualifications would be an advantage. The candidate must be a stellar seller, organized, responsible, detail-oriented, a self-starter, a multi-tasker and possess strong follow-up skills. Communication skills, timely reporting practices, follow-through, and a collaborative approach with Field Sales Manager to develop strategic in-store sales and activities are a must.
Energy, passion & resilience are crucial; must be comfortable working in a fast-paced, entrepreneurial environment. Flexible regarding work hours and travel between territory stores.
Job Description
To deliver exceptional customer service to all potential/actual customers.
To consistently achieve and deliver the KPI targets.
To develop excellent in-store relationships with management/peers.
To know and understand sales achievements, figures and data and to have personal accountability for all deliverables.
Product Knowledge
To demonstrate an in depth and fluent knowledge of all the Sunday Riley products, collections, features and benefits through detailed training with the education team.
To have personal accountability for learning and development including own research and asking the back-office team for additional learning and questions. This includes attending all training provided and contributing to a group learning environment.
To have wide skincare knowledge in general and to understand all methods, techniques, layering and suitability of the Sunday Riley products.
To be able to answer all customer’s needs in order to recommend the exact products suited to them.
Store Environment
To achieve and maintain an excellent retail environment with the highest standards in all areas of the sales floor, tester and product replenishment and the stock room area.
To support with floor moves and implementation of promotions whilst ensuring consistent delivery of housekeeping, presentation and personal grooming standards.
To act in a responsible and positive manner at all times, ensuring that the Sunday Riley codes of practice, health and safety are adhered to and followed.
To be responsible for ensuring, recording and reporting: the availability of our listed products, the store’s adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples.
Key Deliverables:
Achievement and Exceed the store sales target & personal sales target
Achieve and Exceed ATV & AUS targets
Exceptional customer experience/journey & growth/development of customer database.
Ensure visual merchandising and executional excellence in store.
Execute effective in-store events to drive sales
Effective admin management/personal development/learning & growth.
Experiences and Skills Required:
Minimum 1 year of retail, sales and/or beauty industry experience, preferably in the skincare industry
The possession of a Beauty Therapy Qualification would be an advantage
Memorable, positive, professional and enthusiastic presence
Passion for skincare.
Strong aptitude for product knowledge, brand messaging and selling
Experience working in an open-sell environment
Self-motivated, committed and goal-oriented
Energetic and passionate with an entrepreneurial, flexible, friendly spirit
Ability to travel required
Flexibility regarding work hours, i.e. weekends
Work Location, Territory, and work week
This role is based in-store.
This is a part-time role working 20-25 hours per week.
The Retail Selling Specialist is responsible for adhering to the schedule set out for them by their supervisor.
This schedule requires a minimum of 3 weekends a month to be worked.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.
Position Type/Expected Hours of Work
This is a part-time position, hourly pay, working 20-25 hours per week.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What we offer
This role offers the opportunity for interested candidates to work in an ever-changing growing company that is passionate about its products. Operating within a fast-moving industry and dynamic category, the successful candidate will find at Sunday Riley the open, creative and collaborative work environment everyone seeks for themselves.
EEO
Sunday Riley actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team. It is our policy to provide equal opportunity for all employees, contractors, and prospective employees, regardless of race, color, national origin, age, pregnancy, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information or any other criteria protected by applicable federal, state, or local law.
Social and Environmental Responsibilities
We produce the best products possible, and never sacrifice quality or effectiveness for financial gain. We are committed to promoting Human Rights, including equality, diversity in the workplace, and inclusivity of products. We provide the highest-level customer care, customer experience, and attention to customer safety. We strive to meet sustainability goals and initiatives, for a cleaner planet. Our company’s social and environmental goals are as strong as our employees’ awareness and performance towards those goals.
We are mission-driven and expect our employees to be accountable and aligned with our company value
