Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer and originator that sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an Account Manager Collector to join our team.The Account Manager Collector is an excellent opportunity for recent graduates.
The primary responsibility is to resolve early delinquency through collections activities. The AM Collector minimizes losses to the portfolio by helping borrowers avoid delinquency and unnecessary fees, while also maintaining compliance standards in accurately documenting accounts in accordance with Fair Debt Collection Practices Act [FDCPA], state and federal regulatory guidelines, and company policies and procedures.
What you will do for Fay:
- Keep current with the market changes and regulations pertaining to the job
- Primarily handles outbound collection efforts
- Works outbound dialer campaigns to optimize collection efforts
- Works outbound dial campaigns for investor driven requests
- Make analytical assessments of the mortgagor’s financial standing
- Identify and sell solutions for early delinquency loans
- Educate borrowers on self–service options
- Assist borrowers to avoid charges and resolving fees on loans
- Referral source for Insurance, Originations, and Realtor opportunities
- Provide “best in class” service on every call
- Properly document all borrower communications
- Adhere to all corporate policies as well as internal, external, and compliance guidelines
- Maintain a compliance score above 95%
- Understand and achieve metrics as set by the department
What you bring to Fay:
- High school diploma/GED required; College degree preferred
- Collections or telephonic Customer Service experience is a plus
- Any mortgage experience is ideal
- Must be able to implement rules and regulations to be compliant with investor and SPS guidelines
- Comfortable working in a sales environment
- Strong customer service skills
- Exposure to a sales platform is a plus
- Ability to work nights and weekends
- Must have a professional demeanor
- Strong internal and external customer service skills, including professional telephone manner and ability to write short business correspondence
- Track record of building relationships with customers
- Proven ability to adapt to a changing environment
- Detail-oriented with the ability to accurately gather, maintain and analyze data
- Strong multi-tasking, self-management / self-motivating skills
- Ability to take direction while maintaining self-management /self-motivating skills
- Ability to acclimate to an ever-changing/fast-paced environment
- Very strong verbal and written communication skills
- Strong analytical skills
- Proficient computer and keyboard aptitude; familiarity with basic Office applications (Outlook, Excel, Word)
- Ability to work independently as well as part of a team
Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, included, and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
