Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an AVP, Document Management to join our team.The AVP, Document Management will have day-to-day accountability for Document Operations across our Mortgage portfolio.
They will be responsible for formulating tactical plans and working with the VP of Document Management to help set strategic plans. This individual will develop operating plans, procedures, and capacity plans to ensure proper servicing of accounts with a focus on anticipated business growth.
What you will do for Fay:
- Ensure all work is performed within client guidelines, legal requirements, compliance, and regulatory requirements
- Work with VP and assist in translating business vision and strategy into operational tactics and building the organizational support and infrastructure needed to achieve them
- Develop effective processes with appropriate automation and controls that prevent non-compliance issues, provide consistent customer experience, and drive operational efficiencies
- Establish strong operating metrics to monitor operational effectiveness and develop a management process to utilize the metrics to drive operational improvements
- Work with the VP to build a high-performing documents team with an overall alignment to the department vision; focusing on associate care and development, clear communication, talent management, and frequent recognition
- Management and Leadership
- Monitor work for compliance with all Company policies and procedures, investor guidelines, laws, and regulators
What you will bring to Fay:
- High school diploma/GED required; College degree preferred
- 5 + years in a management position with significant responsibility in managing mortgage documents
- 5 + years of experience using LPS Desktop and or MSP and also document image systems
- Excellent team player and able to work independently or with a team to accomplish goals and objectives
- Excellent problem solving and analytical skills
- Ability to influence and drive results
- Must be able to lead a team to perform document retrieval and execution on loans and meet department goals
- Must be able to identify and implement process changes to improve quality and productivity
- Extensive tactical leadership and hands-on management in the mortgage default servicing field and being a subject matter expert in mortgage documents
Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
