Responsibilities:
- Perform battery replacement for CenTrak infrastructure, asset tags, environmental monitoring (EM) sensors, hand hygiene (HH) devices, etc.
- Perform small installations of infrastructure devices and validate via CenTrak software
- Conduct troubleshooting of problematic areas in conjunction with remote support personnel
- Monitor equipment status and alerts via the Connect PulseTM application
- Ability to understand CenTrak designs with regards to device location within the hospital
- Submit Return Material Authorizations (RMAs) of products under warranty
- Maintain proper inventory of batteries and other equipment necessary for device maintenance
- Document daily activities, findings, and recommendations and provide to Customer
- Maintain rapport with customers by examining complaints, identifying solutions, and suggesting improved methods/techniques for the RTLS utilization
Qualifications:
- Preferred: Degree in Networking/Telecommunications
- 2-3+ years of experience in a professional services environment supporting end-users
- Experience with IR, Wireless and Network Protocols a plus
- Experience in enterprise healthcare or hospital environments
- Advanced problem-solving skills coupled with a commitment to extraordinary customer service
- Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) requirements
- Comfortable navigating all areas of the hospital system including patient rooms
- Comfortable occasionally working around or with potential biological hazards; proper personal protective equipment will be worn in accordance with medical center policy and procedures
- Demonstrate proficiency with Microsoft Office and other business applications
- Some area travel required between local sites (reimbursable). Must have a valid driver’s license, insurance, and means of transportation
- Working hours are expected between 8:00 am – 5:00 pm
- While a standard 40-hour working week is the norm, you can expect some evening or weekend work on occasion to meet deadlines for major go-live activity
- Comply with required immunizations, health testing, and other vendor requirements
Physical Requirements:
- Ability to walk/stand for an extended period, up to 8-10 hours/day
- Ability to kneel, climb, lift, and carry up to 30 pounds
- Required to climb and stand on ladders, sometimes for extended periods of time
- Required to work with tools while reaching above your head for extended periods of time
About Us:
With an energetic and casual work environment, CenTrak is the perfect fit for the highly motivated, team-oriented, and entrepreneurial-minded individual. If you enjoy moving quickly and having a significant impact on a company’s growth and people – this is the opportunity for you!The creative, innovative, and diverse culture of our team has allowed CenTrak to truly deliver on our mission to transform healthcare through real-time operational insights. Launched in 2007 and named a Visionary in the Gartner Magic Quadrant report for Indoor Location Services, thousands of healthcare facilities leverage CenTrak’s platform to identify the location and status of equipment, patients, and staff in real-time.
Patented technologies, intuitive software applications, and success management programs enable critical solutions such as asset tracking and management, clinical operations and workflow, patient, staff and infant protection, contact tracing, and hand-hygiene compliance for infection prevention. More than a hospital tracking system, CenTrak provides facilities with actionable intelligence to enhance the healthcare experience for patients and their families.Our Core Values:
- We are purpose driven.
- We put the customer first and listen to their needs intently.
- We are responsive and helpful internally and externally.
- We are empowered and accountable.
- We proactively seek to improve and find solutions.
- We are innovators at our core.
Join our growing team in a market-leading organization and help facilities around the world create a safe and efficient healthcare enterprise. For more information on CenTrak’s solutions, visit www.centrak.com.CenTrak is a subsidiary of Halma PLC (“Group”). Halma is a global group of life-saving technology companies, focused on growing a safer, cleaner, healthier future for everyone, every day. The group has over 50 businesses operating through three market sectors (Safety, Environment, Health) employing over 7,000 people in more than 20 countries, with major operations in the UK, Mainland Europe, the USA and Asia Pacific.Halma is listed on the London Stock Exchange (LON: HLMA) and is a constituent of the FTSE 100 index.
In January 2021, Halma was named Britain's Most Admired Company by Management Today. ***CenTrak is an Equal Opportunity Employer, including disability and protected veteran status.***
Physical Requirements:
0-24%25-49%50-74%75-100%Seeing: Able to read reports and communicate with co-workers.XHearing: Able to hear well enough to communicate with co-workersXStanding/Walking/Mobility: Able to stand to open files and operate office machines; mobility between departments and to attend meetings of employees and managers.XClimbing/Stooping/Kneeling:XLifting/Pulling/Pushing:XFingering/Grasping/Feeling: Able to write, type, and use phone system.X
