Collections Specialist

                                                         Collections Specialist

                                                             Job Description

*This is a temporary position with the possibility of transitioning into a permanent position

Job Summary

Responsibilities:

• Maintain weekly aging reports using Microsoft Excel.
• Monitor customer accounts for overdue payments. 
• Make high volume of collection calls and email communications for past due accounts.
• Investigate Salesforce account history to support collection efforts.
• Communication of payment issues to cash operations for further reconciliation 
• Manage the timeline of suspensions and cancellations for non-payment. 
• Update account records with collection activity notes and outreach attempts
• Process client payments, apply outstanding credits and process refunds.   
• Collaborate with sales and service departments to resolve past due accounts.
• Provide support with the Armatic payment processing system, both internally and customer facing.
• Other duties as assigned by management.

Requirements: 

• High School Diploma (or equivalent) required
• Excellent written and verbal communication skills as well as analytical problem-solving skills
• Prior experience with high volume collection efforts preferred
• Ability of gaining customer loyalty through relationship building and persuasive communication skills
• Critical thinker with a risk-based approach mindset and strong problem-solving skills
• Ability to build relationships across multiple company departments
• Intermediate to advanced Excel skills required
• Strong organizational skills
• Proficiency in Microsoft Office tools
• Experience with SageIntacct and Salesforce are a plus
• Merchant credit card billing experience preferred

Physical/Mental Requirements for the Job:

• Prolonged periods of sitting
• May be requested to work overtime
• Must be able to lift at least 20 pounds
• Certain management positions might be required to occasional travel