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Digital Community Moderator

14 WestBaltimore, Maryland, United StatesHybrid, Onsite
This job is no longer open

Do You Like to Build Community and Think Outside the Box?


Are you entrepreneurial and courteous, with excellent communication skills?Do you find fulfillment in building relationships and making a difference in other people’s lives?Do you love to brighten someone else’s day? If you answered yes to all of the above, then Monument Traders Alliance is looking for you to fill the role of Digital Community Moderator. Monument Traders Alliance offers 8 different subscription-based financial trading services, catering to Members worldwide. These loyal Members are the heart of our business, and its employees take great pride in cultivating long-lasting relationships with them.As such, the MTA team is seeking a Digital Community Moderator to act as a member advocate in providing a white-glove experience within our live trading services.In this role, you’ll be building relationships and driving community for them.

This means being front and center in assisting them with their financial subscriptions and helping them to get the most out of their memberships. It also means communicating with them via private moderation and our main chatroom feeds - as well as playing a central role in building and managing the Member community. You will also be a go-to resource for financial information and will be designing tools and resources that will aid these Members as they educate themselves on finance.

Responsibilities


  • Provide first-class service to Members through proactive communications via our suite of moderation tools
  • Drive and manage initiatives that foster community for Members online, where they can engage and learn from one another
  • Identify opportunities to provide support for Members regarding financial services and Member benefits
  • Design and push forward tools and resources that help Members become successful traders
  • Solicit testimonials from Members and manage reviews on public sites to make sure the MTA’s online reputation is in good order
  • Solicit sales opportunities by providing leads to our VIP sales team from engaged and curious members of our other services

The ideal Digital Community Moderator will be a resourceful and organized person who possesses a get-it-done ethos. We are looking for a team player who has a knack for identifying and shaping strategic initiatives that help our members know they always come first. Not least importantly, whoever fills this role should be professional and courteous and able to communicate clearly and respectfully with our members in accordance with the MTA brand. This person will thrive in a role that involves proactive thinking, taking initiative, and making a difference in other people’s lives.

Knowledge of finance is not required, but a desire to learn and understand investment/trading concepts and our industry is needed in order to be successful in this role. Experience in hospitality is a plus as well.In this role, you will be joining a diverse team of driven professionals who go to great lengths to support each other and who take great pride in seeing the members thrive. The work environment is casual, but work ethic and quality expectations are high. This role offers a hybrid office environment, where employees work some days from home and others from the Monument Traders Alliance’s headquarters in the Mt.

Vernon neighborhood of Baltimore.

This job is no longer open

Life at 14 West

"We're not just an address. We're an open door." Most people know us because we share a long history and heritage with The Agora Companies. The Agora is a network for more than 20 publishing and media outlets worldwide. And we are the business and workplace services experts that support nearly all of them in one way or another. Our services include: Personnel & Talent Acquisition, Communications, Marketing Intelligence, Legal, Financial Services, Operations, Global Technologies, and Information Security. Essentially, 14 West offers The Agora Companies and their employees the unique luxury to do the work they want to do rather than the work they have to do. They get to focus on their research, copy and marketing. We work passionately to help protect, guide and grow their workplaces. But you're likely here either because 1) you're interested in joining one of our teams. In which case, you can learn more about each service division and how you could contribute by visiting Our Services on 14west.us. You can also get a feel for what we do and how we do it by subscribing to our blog WestWord. Or 2) you heard 14 West can help open the door to a rewarding career within The Agora. Well, you heard right. The 14 West Talent team is the first call hiring managers make when they suspect they need a new star. And we will not let them down. Getting into one of these companies won't be a walk in the park. But it will be worth it. Either way, you've got to be a certain type of person looking for a certain type of environment. We've inherited a number of traits from The Agora's founders and leaders - and like them, we work hard. We like unique perspectives. We believe our time is better spent testing new ideas than perfecting old ones. And we give people the freedom and resources they need to forge their own path. So while there are no guarantees, there are no limitations. Sound good Follow our social media pages to be the first to know when opportunities develop.
Thrive Here & What We Value- Collaborative Environment- Emphasis on Professional Development- Encourages Creativity and Innovation- Focus on Quality and Excellence- Positive WorkLife Balance- Dynamic, AwardWinning Employer- Casual Work Environment but HighQuality Expectations- Hybrid Office Environment (Some Days from Home and Others from the Monument Traders Alliance’s Headquarters)- A Diverse Team of Driven Professionals- Supportive team
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