At OpenNMS, a wholly owned subsidiary of NantHealth, we are looking for the best people who share our deep passion for collaboration and innovation, and our commitment to open source.
OpenNMS is the world’s first fully open source enterprise-grade network service monitoring platform, and hundreds of enterprises are using it every day. Our people play a critical role in helping us deliver on our commitments through the work, talents and focus they bring to their role. Are you ready to join our community?To ensure we can provide the best in network monitoring solutions, we focus on building the best team. Through holding true to the core NantHealth values – clarity, empathy, collaboration, integrity, a sense of community, and a pioneering approach – we are creating a vibrant culture where ideas can blossom, people can thrive, and success can flourish.OpenNMS is seeking a Customer Value Manager (CVM) who is self-motivated and detail oriented, with excellent problem-solving abilities, to join our sales team. This person is responsible for the execution of initiatives that drive customer engagement and retention.
The CVM works closely with team members to develop, manage, and execute various campaigns in a fast-paced and data-driven environment.
Responsibilities include, but are not limited to:
- Create and manage CVM campaigns
- Perform customer behavior analysis and create, execute and monitor campaigns for our Horizon community, Meridian customer retention, churn and cross sell
- Regularly track and manage community activity, customer churn processes, understand trends and dynamics
- Provide campaign reporting, analysis, and insights
- Monitor campaign performance on an ongoing basis and continuously optimize tactics to improve effectiveness in achieving targets
- Compile, maintain and deliver CVM reports and presentations
- Perform in-depth campaign analysis to understand the effectiveness of campaigns as well as make strategic recommendations
- Assist to develop other sales strategies and leverage key insights and advanced analytics
- Create various ad-hoc reporting and analysis
Education & Experience:
- Bachelor's degree in a related field (equivalent years of professional experience will be considered in lieu of degree)
- 2 years of relevant experience, preferably working with CRM systems, data environments
Knowledge, Skills, and Abilities:
- Advanced MS Excel skills (able to work with large data sets)
- Strong analytical skills
- Very good multitasking and organizational skills
- Able to handle a heavy workload under pressure with competing priorities
- Business awareness
The salary range for remote US-based applicants for this position is below. The specific rate will depend on the successful candidate’s qualifications, prior experience as well as geographic location.
- $65,000 - $87,000 base salary, plus bonus potential.
We value each of our employee’s total wellness
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From robust medical, dental, and vision insurance, to financial planning assistance, to physical and mental wellness discounts, including an optional annual subscription to the Headspace app and unlimited access to our online learning platform, we understand that our company succeeds when our employees succeed as individuals.
Additional notable benefits include:
- Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees
- Growth and Development opportunities
- 401(k), including a 3% company match
- Paid Holidays
- Paid Parental Leave, including a flexible return-to-work program
- Employee Assistance Program
- Discounts on popular cell phone plan providers
- Life & Disability Insurance
- Travel Assistance
- Education Assistance Program
- And much more!
OpenNMS, a wholly-owned subsidiary of NantHealth, is a mandatory vaccination employer in the US and Canada for COVID-19 and its variants. At NantHealth the health and safety of our employees and their families is our top priority. In line with our corporate core value of community, doing our part to ensure our workplace is fully vaccinated is a pioneering step we can take to help stop the spread of COVID-19. The Company requires that its employees in the US and Canada be fully vaccinated, and proof of vaccination will be required prior to start. If we make you an offer and you are not yet vaccinated, we will accommodate a delay in start date.
If you require a medical or religious accommodation, we will engage in the interactive process with you.
NantHealth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
