Key Roles & Responsibilities/ Key Job Functions:
- Assist Project Manager (PM) in all carrier deployment activities by driving and managing their own set of tasks without requiring daily guidance and assignments from the PM or Department Manager
- Responsible for on-boarding the carrier from the initial stage, coordinate testing, until go live (MTP)
- Track and manage carrier deployment activities with the status report submitted to the PM and stakeholders on a regular basis
- Setup internal and external meetings with the carrier and provide meeting minutes and status of the carrier deployment
- Resolve issues between Carriers, Internal Team, and Customers (internal and external)
- Update related deployment tickets and Smartsheet on a regular basis so stakeholders are updated on the status of the carrier deployment
- Analyze risks and opportunities
- Monitor project on-boarding progress and handle any issues that arise
- Act as the point of contact and communicate project carrier deployment status to stakeholders
- Ensure that training, kickoff, and regular calls are organized whenever necessary
Competencies, Skills, Knowledge & Abilities:
- LANGUAGE INCENTIVE for Spanish Speakers
- Excellent analytical, data reconciliation and problem-solving skills
- Excellent communication and customer service skills
- Excellent decision making and leadership capabilities
- Customer focused mindset
- Highly organized and has excellent time management skills
- Must be a team player and able to thrive in a fast-paced multicultural environment
- Good negotiation skills
- Detail-oriented and self-starter
- Amenable to work on night shift schedule
Education, Experience & Certification Basic Requirements:
- Graduate of a 4-year course or a bachelor’s degree
- 2+ years’ experience in IT project coordination or IT project deployments,
- Freight Audit & Pay & Transportation Logistics, operations, process improvement or related function
- Proficiency with Microsoft office
- Familiarity with Smartsheet is a plus
- Experience with Atlassian tools (e.g. Jira, Confluence)
- Understanding of common logistics operations and invoicing process
- Contact center/back-office operations or shared service operations experience is a plus
- Supervisory Experience is a plus
- A MUST : knows how to speak/converse, read and write Spanish, Portuguese and English
- Assigned onsite in our Cebu Office
