This position serves in a collaborative capacity with clients, working closely with them to develop an understanding of their submeter systems and instances where the submeter system does not exist, teaching the benefits within the offering to learn that a submeter is the best measure for actual consumption and the most effective way to drive towards 100% recovery on consumption. This position manages all services through a combination of direct responsibilities, strategic partnerships and intradepartmental resources while generating break/fix revenue through producing, presenting and obtaining approval on maintenance work orders direct to the client.
PRIMARY RESPONSIBILITIES
- Forge strong relationships and collaborative partnerships with new and existing client contacts, as well as internal stakeholders and Submeter team members
- Point of contact for submeter operations and assigned client to review meter health improvement, address quality issues and drive proactive meter maintenance revenue - while supporting the needs of the client first and foremost
- Responsible for scheduling, overseeing and releasing the installation (Retro Fit) or upgrading of a property’s submetering system
- Provides support to the RUM Account Manager to help remedy submeter billing issues or resident complaints regarding sub-metered issues for their assigned client
- Conducts extensive research and data collection to identify client’s source of risk, loss and costs
- Compiles facts from on-site visits and various reports and databases to assess existing processes/practices, determine severity/frequency of problems, and identify solutions to present to the client to address service needs
- Manage projects to deadline, working collaboratively with clients and internal departments to accomplish objectives and communicate status updates effectively to all stakeholders
- Communicate consistently in a clear and concise way, and adapt to client-specific needs by providing options/alternative solutions
- Organizes data into report formats which can be presented to internal and external clients
- Supports processes for invoicing, billing and other financial services that will ultimately drive efficiency and support our clients
- Collect any necessary due diligence from the client, including prior biller information and submeter information (typically needed for a retrofit project)
- Assist with special projects as requested, including custom reports and special data requests and/or explanations
- Make recommendations on process improvement that will aid the department in meeting its goals and objectives
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Project management experience preferred
- College Degree, or High School Diploma and relevant experience required
- Willingness to travel as needed
- Prepare and present executive level presentations with the purpose of educating on the benefits of submetering, utility expense recovery and to gain approvals on recommended proactive meter maintenance within a designated portfolio of submetered sites
- Experience in property management and/or utility fields preferred
- Excellent interpersonal skills, and written/verbal communication skills required
- Strong organizational skills, and a high level of attention to detail required
- Ability to work well under pressure in a fast-paced environment dealing with complex issues on an on-going basis required
- Strong working knowledge of MS Office (Outlook, Excel, Word, PowerPoint)
- Must be self-motivated, and able to work both independently and in a group
- Must be deadline driven, and goal oriented
- Must have an affinity for troubleshooting and problem solving
