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Job SummaryJob Description SummaryDo you have a passion for helping businesses succeed? Are you a technical expert with a thirst for innovation? If so, we want you to join our team as an Application Consultant!In this exciting role, you will work with cutting-edge WennSoft products to help our customers implement and optimize their business solutions. You will also be responsible for troubleshooting issues, customizing software, upgrading software, and providing guidance to customers.If you have experience in Microsoft Dynamics GP and Microsoft Business Central, and you are a team player with a positive attitude, we encourage you to apply!Job Description
SUMMARY
With an emphasis on the success of the customer and a positive customer experience, you will be responsible for the on-site implementation of WennSoft products including installation, process review, setup, consulting, and training.Application Consultants manage and troubleshoot existing software applications and programs, finding and implementing solutions to existing and potential problems. Application Consultants create and implement new software programs and applications to meet specific business goals and customer needs. WennSoft’s Application Consultants will work individually or on a team providing subject matter expertise and hands-on configuration during an implementation, upgrade, or optimization project.
You work directly with client staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
General
- Contribute to the achievement of the Professional Services Department’s goals
- Establish and follow through with personal development goals to support the success of the company and personal growth
- Complete timely entry of time and expenses in project accounting system
- Seek to improve operational efficiency in the position as opportunities present
- Achieve utilization, revenue goals and profitability as defined in the yearly Professional Services goals.
- Collaborate with team members to problem solve, share knowledge, facilitate effective team interactions, and encourage enthusiasm and innovation
- Develop and maintain detailed functional knowledge of the Microsoft Dynamics GP, Microsoft BC and WennSoft product stack
- Develop an understanding of various technical environments
Job Specific Duties
- Travel to customer sites as needed to deliver professional services
- Lead software implementations for Microsoft Dynamics GP, BC and/or WennSoft products using required implementation methodology
- Analyze customers' business requirements and application objectives
- Provide in-depth application expertise in targeted business areas
- Streamline customer business processes to achieve greater ROI
- Match client business requirements to product capabilities in order to configure and customize to meet customers' needs
- Study manual processes and advise clients on automation of tasks
- Perform application and technical work under the direction of the Project Manager, Lead Consultant and/or Consulting Management
- Establish, coordinate, and maintain data integrity procedures and processes
- Take a hands-on approach to troubleshooting data cleanup, as necessary
- Prepare weekly status reports on all project activities
- Ensure timely project conclusion
- Communicate obstacles or elements that may exceed the statement of work
- Serve as an intermediate-level billable consultant and post-sales technical support specialist when needed
- Act as a liaison between customers and the company
- Work independently with minimal supervision
- Establish and maintain effective working relationships at all levels within both customer and partner organizations and WennSoft
- Seek opportunities to increase customer satisfaction and deepen client relationships
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE
- Bachelor's degree in Business, Accounting, Marketing, Sales, Computer Science; or related experience with references required
- Minimum of 3 years of experience as a customer-facing product support specialist, billable consultant, or trainer required
- Prior Microsoft Dynamics GP Software implementation experience required.
- Prior Microsoft Business Central Software implementation experience required.
- CPA certification preferred
- Prior WennSoft implementation experience preferred
- Field Service Industry knowledge preferred
REQUIRED
TOOLS AND TECHNOLOGY
- Microsoft Dynamics GP required
- Microsoft Business Central required
- Microsoft Office Products (Word, Excel, Outlook) required
- PC's and various software language used as required
- Experience working with Microsoft SQL and SSRS preferred
- Management Reporter preferred
- WennSoft Software preferred
LANGUAGE SKILLS
- Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present technical information to a variety of potentially non-technical stakeholders
- Must be able to respond to questions from groups of managers, clients, and team members
REASONING ABILITY
- Must have strong conceptual, analytic, and problem-solving skills
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of complex technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
OTHER KNOWLEDGE, SKILLS, OR ABILITIES
Other skills needed to perform this job include: active learning, active listening; critical thinking; complex problem solving; time management; customer service skills; social skills; administrative and clerical procedures; systems analysis; systems evaluation; project management; organizational and prioritization; and independent judgment and decision-making skills. Must be able to work under pressure, meet deadlines, and work on multiple projects simultaneously.
CERTIFICATES, LICENSES, REGISTRATIONS
- Valid driver’s license with acceptable driving record
- Requires current certification on at least one Key2Act product
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or touch; and talk or hear; travel to locations in or out of the state 50-75% of the time. Willingness and ability to travel internationally is preferred. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to: work independently, as part of a team, remotely and in an office setting (usually quiet to moderate noise level); work proficiently in various environments that may include while traveling and extended hours or weekends; work in environments where the passage of employees or other individuals in proximity may range from minimal to high.Worker TypeRegularNumber of Openings Available0
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