Job Summary:
Under the direction of the Regional Real Estate Manager, the Real Estate Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members. The Real Estate Manager duties vary depending on the size of the community and the number of staff to which responsibilities might be delegated. Financial:
- Oversee all financial performance of the property and work towards achieving budgeted NOI
- Maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
- Ensure all Real Page data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees
- Develop cost saving strategies in an effort to reduce budgeted expenses
- Create annual operating budget and business plan with Accounting team and Regional Real Estate Director
- Review financial statements in a timely fashion, working closely with the property accounting team members
- Prepare variance report on a monthly basis
- Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed
- Recommend and oversee all capital improvements, deferred maintenance and upgrade programs
- Review and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicing
- Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment
- Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline
- Serve as property representative in court proceedings, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions
Marketing:
- Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
- Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans
- Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge
- Evaluate and make recommendations for rental pricing
- Ensure all residents are on a NAA lease
- Monitor daily move-in/move-out property status reports
- Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results
- Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
- Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
Customer Service:
- Complete a daily inspection of the property and market-ready units
- Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
- Supervise safety and risk management functions including coordinating monthly safety meetings
- Review resident retention programs to meet residents needs and improve retention
- Provide excellent customer service and display courteous and professional attitude toward all customers
- Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekend
Personnel Development:
- Recruit and select team members by understanding and adhering to AION’s selection process policies and procedures
- Train, coach, and mentor team members, working with the training department as well as providing on-going feedback
- Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication
- Generate employee schedules in e-time and audit missed punches
- Provide ongoing feedback to team members
- Provide recommendations for compensation adjustments, promotions, and terminations
- Perform other duties as required
Requirements:
- High School Diploma or equivalent, Bachelor’s degree or CPM highly preferred
- At least 5-6 years property management experience
- One-year supervisory experience
- In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
- Working knowledge of eviction law, Fair Housing mandates and other legal issues affecting property management
- Excellent English communication skills, both verbal and written
- Strong computer skills, especially in the Microsoft Office Suite, experience in Real Page preferred
- Must be able to walk apartments and grounds, including steps and climbing stairs
- Must be available to work weekends and holidays if required
- Occasionally requires lifting 20 pounds or less
- Valid driver’s license
FSLA Status: Exempt
