SUMMARY
Come join the Spend Management Solutions Customer Success Team! Our team works directly with our customers to drive adoption of our solutions that streamline purchasing, invoicing and vendor activities to reduce operating expenses, drive purchasing power and increase overall efficiencies.The Solution Account Manager works directly with clients to drive adoption of the Spend Management Solutions. The Solution Account Manager will build and manage relationships at all levels of the client organization, be able to manage internal and external timelines and use their analytical skills to provide consulting services to ensure the successful usage of RealPage software and services.
PRIMARY RESPONSIBILITIES
- Engage customers proactively on platform adoption leveraging product usage metrics and data analysis.
- Become a trusted advisor and expert on RealPage product platform(s) for our customers to provide a deep level of product knowledge with the ability to articulate market trends and the value of RealPage to develop new business opportunities.
- Understand and drive customer business goals, objectives, and desired outcomes utilizing platform reporting, dashboards and metrics.
- Facilitate discovery sessions with customers regarding product use cases and adoption opportunities.
- Ensure customer receives and perceives value of assigned RealPage products to drive adoption
- Deliver platform Solution Reviews to assigned customers focused on strategic business objectives which will drive revenue and return on investment.
- Serve as internal Subject Matter Expert on RealPage product platform for associated business units
- Work closely with Customer Success Managers, Sales and Product Management teams to identify expansion opportunities for assigned RealPage product and services for customers.
- Understand and communicate overall customer health, including the identification and escalation of complex product issues for at-risk accounts to RealPage leadership.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Bachelor’s degree in Business, or related field; equivalent experience may be considered (minimum of 3 years’ experience in a business and technical role)
- Proficient in MS Office Suite (Outlook, Word, PowerPoint and Excel)
- World class presentation skills; must feel comfortable leading presentations with large groups
- Can tie business problems to technical solutions and understand technology and data value propositions
- Can easily relate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people
- High level of customer empathy
- Empowered to take accountability for product performance
- Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies
- Work across the customer's business org to communicate the value of these solutions to their team and executives
- Understanding of business multifamily operations and reporting
- Experience in SaaS implementations and operational improvement initiatives
- Ability to work closely with and to elicit cooperation from a wide variety of sources, including senior management, customers, and other departments
- Exceptional documentation and follow-up capabilities, as well as the ability to understand and manage customer expectations
- Physically able to participate virtually or in-person training sessions, presentations, and meetings
- Ability to work extended hours as needed (may be required at times)
- Ability to travel as needed to customer and company locations (occasional)
- Proven track record of driving value outcomes
- Ability to work independently as well within a team environment
- Previous experience in a client facing and support role
- Ability to manage multiple projects at the same time, while meeting regular deadlines
- Demonstrated ability to influence client opinions and actions
- Strong attention to detail, highly organized, and able to adhere to detailed processes
- Proficient knowledge in Windows, MS Office (specifically Word and Excel), Power Point and Internet tools
- Proven ability to effectively communicate with diverse groups such as clients, supervisors, and teammates
- Demonstrated ability to change direction and reprioritize tasks
- Flexibility to work overtime when required
PREFERRED KNOWLEDGE/SKILLS/ABILITIES
- Multifamily Real Estate Experience
- Experience with spend management and vendor management software solutions
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