Duties
Managers are critical to the overall success and growth of Meriplex Communications. As a manager you are responsible for the oversight and operational and strategic direction of your team. This includes but is not limited to the following:
- Devise plan to onboard, train, and develop team members in their role and within departmental and organizational processes and systems.
- The facilitation of performance management processes, establishment of performance expectations, and evaluations.
- Establishment and oversight of department goals and strategies to support metrics and key performance indicators (KPI’s)/success indicators.
- Assess, improve, and manage team processes/systems to promote effective delivery of service(s).
- Partner with cross-functional departments, promoting collaboration and effective communication practices.
- Serve as the Subject Matter Expert (SME) to team members, engage in the facilitation of escalated needs, and support problem resolution.
- Adhere to and support HR administrative policies and procedures.
Key Responsibilities
- Oversee the creation and delivery of quotes/estimates for managed services, telecommunication services and assessments.
- Collaborate with Account Managers and Solution Engineers to design solutions that cater to customer’s requirements.
- Work hands-on to prepare and track renewal quotes for managed services and telecommunications services.
- Work with partners and vendors on pre-sales tasks, including deal registration, vendor pricing, and inventory.
- Follow up on opportunities, quotes, orders, and updating ticket statuses quoting system.
- Provide support to sales representatives in their day-to-day operations.
- Identify troubleshoot and fix bottlenecks and inconsistencies in the quoting system and sales process.
- Work closely with sales leadership to develop and implement effective sales strategies.
- Support sales operations by organizing and tracking sales activities, leads, and opportunities.
- Identify opportunities that require Deal Desk approval.
Knowledge, Skills, Abilities, and Behaviors:
- Proficient in Microsoft Office Suite, including Outlook, Excel, Visio, Word, PowerPoint.
- Strong communication and interpersonal skills.
- Highly motivated and able to work independently with minimal supervision.
- Able to deal with changing priorities to complete tasks in a short period of time.
- Able to work with people of different personalities and temperaments, maintaining focus on customer satisfaction, company goals and moving towards successful completion.
Education/ Experience:
- Bachelor’s degree in Business Administration, Communications or similar field preferred.
- 5-7 years Information Technology / Telecommunications customer service experience.
- Familiar with Information Technology (IT) products including Core Infrastructure, Compute, Server, Network, and Storage.
- Familiar with solutions that are Premises Based, Cloud Based, or Hybrid Solutions.
- Familiar with Software Licensing and Service and Support Renewals.
- Previous Experience with IT Managed Service Providers (MSP) and Products is preferred.
- Previous Experience with ConnectWise Manage and/or Sell is preferred.
- Previous Experience Sourcing Products and Services from Manufacturers and Distributors is preferred.
- Previous Experience with Microsoft and Adobe Licensing is preferred.
- Knowledge of high-speed Broadband, Voice/SIP, MPLS, and Data Center services is preferred.
Certifications:
Physical Demands:
Sedentary Work – Exerts up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
