Why Us:
Join the Anthony & Sylvan Pools team and embark on a rewarding career as a Customer Service Call Center Associate (Lead Manager). We're the industry leaders in creating a lifetime of pool enjoyment, and we want you to be a part of it!
The Gig:
- As a Customer Service Call Center Associate (Lead Manager), you're at the forefront of converting inquiries into valuable appointments for our Sales Design Consultants.
- Your role is pivotal in ensuring our customers receive top-notch service and our sales team stays on track.
Your Playbook:
- Customer Connection: Initiate contact with all sales leads received via various channels.
- Conversion Guru: Your goal is to convert inquiries into first-time appointments, providing Sales Staff with vital contact and confirmation information.
- Follow-Up Expert: Keep the momentum going by following up on leads and customer requests.
- Customer Support: Respond to inquiries, answer questions, and facilitate appointment scheduling for Sales Design Consultants.
- Team Collaboration: Collaborate with management to review activity and take appropriate actions.
- Database Whiz: Maintain database integrity and input sales data for accuracy.
- Event Enthusiast: Participate in special events and marketing campaigns.
- Cross-Divisional Collaboration: Assist in coordinating appointments across divisions.
- Versatile Performer: Handle other projects and duties as required.
What You Bring:
- Education: High school diploma/GED or equivalent.
- Experience: Two-plus years of relevant work experience, with a preference for Customer Service or Telemarketing experience.
- Customer Service Pro: Exceptional customer service skills, with strong verbal communication and telephone etiquette.
- Detail-Oriented: Attention to detail is your superpower.
- Organization: Strong organizational skills are essential.
- Sales Savvy: Experience or knowledge of sales, including selling and closing techniques.
- Tech-Savvy: Proficiency in database and contact management.
Perks:
- Career Growth: Join a winning team and build a career with Anthony & Sylvan Pools.
- Impact: Be a part of creating a lifetime of pool enjoyment for our customers.
- Support: Enjoy a supportive work environment that encourages your success.
- Training: We provide extensive training to help you excel in your role.
- Benefits: A comprehensive benefits package that's the bee's knees.
Ready to Dive In?
If you're ready to make a splash in your career and become a Customer Service Call Center Associate (Lead Manager) with Anthony & Sylvan Pools, apply today Fill out this online application to get the process started. Join us in delivering top-notch customer service and converting inquiries into unforgettable pool experiences!
At Anthony and Sylvan Pools we celebrate diversity and are committed to creating an inclusive environment for all employees. Join us, and let's make a splash in the world of pool sales!
Anthony & Sylvan Pools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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