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Leasing Consultant

AION ManagementRichmond, Virginia, United StatesOnsite

Essential Duties and Responsibilities:
Sales/Marketing

  • Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
  • Perform telephone market surveys and physical shops of competitors
  • Recommend strategies and programs for on-site marketing activity
  • Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
  • Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
  • Recommend programs and strategies to increase qualified traffic and closing ratios.
  • Attend weekly marketing meetings
  • Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Administrative

  • Inspect apartments with the new residents at move in and complete all the necessary paperwork
  • Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
  • Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
  • Accurately enter all prospect and resident data into Entrata in a timely manner
  • Keep files, desk, and leasing area organized
  • Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
  • Inspect market ready units and models each morning

Customer Service

  • Assist in planning and preparation of resident functions.
  • Walk the property for curb appeal and overall property appearance.
  • Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
  • Provide excellent customer service and display courteous and professional attitude toward all customers
  • Maintain availability for resident functions, community affiliated events and weekends
  • Perform other duties as required
  • Maintain all leasing office standards

Requirements:

  • High school diploma or equivalent, college preferred.
  • 1-year customer service or sales experience (or relevant education)
  • In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
  • Strong computer skills including Microsoft Office (Word, Excel)
  • Excellent English communication skills, both verbal and written.
  • Must be able to walk apartments and grounds, including steps and climbing stairs
  • Occasionally requires lifting 20 pounds or less
  • Must be available to work weekends (minimum of 2 weekend per month) and holidays
  • Valid driver’s license
  • Hourly range $17-20

FSLA Status: Non-Exempt

Life at AION Management

AION Management has created a Best in Class property management company that provides excellent customer service and value for our residents. AION Management is one of the fastest growing property management companies in the Mid-Atlantic managing more than 9,000 apartment homes. Our focus is to redefine the apartment living experience by adding more value to each residence with modern interior finishes and adding capital improvements by creating extended living space that all residents can enjoy. AION Management is a privately held, integrated company with AION Partners and AION Construction Services to provide comprehensive real estate services and improve all aspects of the properties we own and manage.
Thrive Here & What We Value1. Supportive team environment2. Ongoing feedback to team members3. Opportunities for career growth and development4. Strong focus on maximizing cash flow at the property5. Emphasis on providing excellent customer service6. Focus on providing excellent curb appeal and quality of apartment homes7. Safety concerns and participation in safety meetings8. Knowledge of property specific problems such as asbestos9. Available for weekend work, oncall duties, and after-hours emergency service requests (24/7)10. Compliance with Fair Housing regulations and other laws
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