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Assistant Service Director

AION ManagementIndianapolis, Indiana, United StatesOnsite

Essential Duties and Responsibilities:
Maintenance Services• Direct and oversee all aspects of maintenance of the community• Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services• Maintain accurate records for all services performed and contracts• Walk the property daily to uphold curb appeal and monitor safety issue• Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations• Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community• Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies• Communicate and advise Business Manager on recommendations for capital improvements and maintenance requirements for annual budget• Coordinate all contracted services.

Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment• Notify Business Managers with solutions for any safety or liability concerns as well as preventative maintenance needs• Conduct and document weekly safety meetings including procedures, training, safety equipment, MSDA and use of equipment.• Perform other duties as requiredCustomer Service• Complete service requests from residents and team members in a timely fashion, in accordance with company policy• Ensure excellent customer service with courteous and professional attitude toward all customers and team members• Audit key tracking system daily and weekly• Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week#AionhireFLSA Status: Non-Exempt

Life at AION Management

AION Management has created a Best in Class property management company that provides excellent customer service and value for our residents. AION Management is one of the fastest growing property management companies in the Mid-Atlantic managing more than 9,000 apartment homes. Our focus is to redefine the apartment living experience by adding more value to each residence with modern interior finishes and adding capital improvements by creating extended living space that all residents can enjoy. AION Management is a privately held, integrated company with AION Partners and AION Construction Services to provide comprehensive real estate services and improve all aspects of the properties we own and manage.
Thrive Here & What We Value1. Supportive team environment2. Ongoing feedback to team members3. Opportunities for career growth and development4. Strong focus on maximizing cash flow at the property5. Emphasis on providing excellent customer service6. Focus on providing excellent curb appeal and quality of apartment homes7. Safety concerns and participation in safety meetings8. Knowledge of property specific problems such as asbestos9. Available for weekend work, oncall duties, and after-hours emergency service requests (24/7)10. Compliance with Fair Housing regulations and other laws
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