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Associate Technician

MationSan Antonio, Texas, United StatesOnsite

Position Announcement


Position: 

Associate Technician 

Department: 

Service  

Reports To:

Service Manager 

Salary grade: 

DOE

FLSA Status: 

Full Time / Non-Exempt / Hourly

Location: 

San Antonio

Description


This role will provide copier/printer/label-printer maintenance and/or repair by responding timely and efficiently to ensure customer satisfaction. Additional responsibilities include toner delivery and meter collections

Responsibilities


Primary responsibilities include the following:

  • Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
  • Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.
  • Analyze customer needs, recognize business opportunities, and influence sales volume growth
  • Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
  • Provide accurate feedback with call close information, parts usage reporting and customer meter readings

Experience


  • Strong electrical/mechanical background
  • Technical knowledge/skills
  • In addition, candidate should have strong problem solving skills, be attentive to detail, organized, high work standards w/ concern for quality and good written and verbal communication skills.

Computer Skills


Networking skills or experience

Education and Certification


Minimum: High School Diploma or GED; A+, N+ preferred but not required. 

Physical Requirements


  • Ability to lift 50 lbs.
  •  Ability to pull, lift, reach and transport equipment parts and boxes. 
  • Ability to stand/walk 75% of the day. 

Special Requirements


Must have dependable transportation.

Life at Mation

Thrive Here & What We Value1. Positive Customer Relationship Building2. Collaborative Work Environment3. Continuous Learning and Development Opportunities4. Focus on customer satisfaction5. Emphasis on teamwork and collaboration6. Encouragement of professional development and growth opportunities7. Commitment to innovation and continuous improvement8. Positive work environment with a supportive team9. Reliable transportation and current Driver's License required for travel to customer sites10. Ambassadors for the Company
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