SUMMARY
The Director, Sales Training reports to the Senior Vice President of Sales Strategy and Acquisitions. This position will train and educate sales staff from their first day and on a continuous, ongoing basis. The Sales Trainer will develop and implement training and professional development programs, providing training to help other staff members outside of the sales department strengthen and develop their sales skills. This role will create, select, and develop curriculum and other resources for training programs, and may also assist with the recruitment and hiring process by helping with the creation of job profiles or position descriptions.
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PRIMARY RESPONSIBILITIES
- Develop individual coaching plans, providing resources and assistance, scheduling orientation drive-alongs with senior representatives.
- Conduct exercise sessions for new and current sales employees.
- Observe sales encounters and collect feedback, results, and performance data of employees after sessions.
- Coordinate with sales managers on strategic priorities.
- Onboard and conduct new hire orientation for new sales development representatives.
- Establish training needs by collaborating with sales leadership, analyze sales KPI's and performance results.
- Develop individual and/or group training methods to meet the needs of the department.
- Create coaching components and knowledge articles to support continuation training and performance development.
- Provide a leadership role to mentor and coach sales agents as needed or requested by leadership.
- Build and sustain relationships using the appropriate interpersonal skills and communication methods to build constructive relationships with customers, business units, service organizations and other stakeholders to meet shared goals and objectives.
QUALIFICATIONS
- Bachelor’s degree in business administration or related field
- 10 years of experience as a sales coach, training specialist, or similar position.
- Sales training certifications
KNOWLEDGE/SKILLS/ABILITIES
- Experience with challenger sales, spin selling, snap selling, etc.
- Versed in transactional, solution, consultative, and provocative transactional methodologies.
- Advanced customer service and time management skills.
- Excellent oral and written communication skills.
- Ability to design effective training programs.
- Outstanding coaching skills.
- Great organizational and interpersonal skills.
- Ability to measure performance.
- Experience with building and developing teams.
- Displays solid business acumen and good work ethic.
- Experienced with onboarding processes.
- Strict attention to detail and an eye for continuous improvement.
