SUMMARY
The Inside Sales Representative is a hands-on role and will be responsible to conduct inside sales efforts as well as assist the external sales teams with revenue growth. The position will have the responsibility to aide in the sales efforts; building the pipeline; generating leads, appointments and supporting the outside field sales teams and our partners. This includes developing a strong pipeline of new customers and/or projects in accounts through direct or indirect customer contact and prospecting.
As a valued team member, you will be required to provide input into strategic marketing activities, interact with management and senior level executives and work under limited direction.The position is located at our Shanghai office near downtown.
RESPONSIBILITIES
Lead Generation and Sales
- Conduct Inside-Sales Prospecting /Cold Calling with strategic accounts in order to generate leads and sales opportunities
- Researching potential prospects and develop customer call lists, qualify leads, in targeted markets
- Make outbound calls to identified target accounts
- Help establish a pipeline for outside sales representatives for Metrix products through prospecting, mining construction projects and cold calling
- Conduct inside-sales activities focusing on: Help with Quoting, Manage CRM (Leads / Sales Metrics), Reviewing and resolving order exceptions
- Manage aftermarket programs (parts / service programs), and selling products
- Communicate directly and effectively with key personnel including internal and external customers, end users, and other third-party representatives and distributors
- Set appointments for outside sales account managers and representatives to present products and services
- Produce lead reports and documenting important customer opportunities; and ensure action is taken and leads are followed through
- Responsible for coordination with sales support, manufacturing, purchasing, engineers and specialists to ensure completion of customer correspondence and administration of commercial issues
- Regularly reports to manager, on a weekly basis, for orders and quote status
- Effectively prioritize and execute tasks in a dynamic team environment
- Work both independently and in a collaborative team-oriented environment
QUALIFICATIONS
Education & Experience:
- 2+ years of experience working in inside sales and/or customer service required, preferably an industrial or electro mechanical manufacturing environment
- High school diploma or equivalent, required.
- Associates or Bachelor’s degree, preferred
- Have proven experience in cold calling, appointment setting, and interacting/presenting to customers.
- Experience in successfully managing initial customer experience and be able to converse intelligently with all levels of an organization.
- Must possess strong oral, written, presentation, and interpersonal skills
- Knowledge of computer-based ERP manufacturing and inventory control systems.
- Knowledge of Salesforce CRM is preferred
- Exposure to Lean Methodologies and/or Six Sigma, strongly preferred
- Computer Skills: To perform this job successfully, an individual should be proficient in IFS or other Oracle based ERP (preferred).
- Individual should possess moderate skills in MS Excel and be proficient in MS Word and PowerPoint.
OTHER
- Travel: On occasion, < 5%.
