Job Summary
The Beauty Consultant’s primary responsibility is to generate in-store sales. The BC is under the supervision of the Area BA Manager, a partner to the National Sales Manager and contributes to brand awareness and retail sales to influence Sunday Riley’s in-store success. The BC is accountable for sales performance, VPT/PPT growth, personal development and growth of the customer database by providing excellent & exceptional customer service.The ideal candidate must enjoy the retail environment and must have a strong background in the beauty industry, sales and customer experience. The candidate must be a stellar seller, organized, responsible, detail-oriented, a self-starter, a multi-tasker and possess strong follow-up skills.
Communication skills, timely reporting practices, follow-through, and a collaborative approach with Area Sales Supervisor to develop strategic in-store sales and activities are a must. Energy, passion & resilience are crucial; must be comfortable working in a fast-paced, entrepreneurial environment.
Job Description
To deliver exceptional customer service to all potential/actual customers.
To offer all customers the opportunity to experience the product on the skin.
To consistently achieve and deliver the KPI targets.
To develop excellent in-store relationships with management/peers.
To ensure planogram implementation as per the guidelines
To ensure product availability is maintained in the stores by communicating it with the respective store manager
To know and understand sales achievements, figures and data and to have personal accountability for all deliverables.
Product Knowledge
To demonstrate an in depth and fluent knowledge of all the Sunday Riley products, collections, features and benefits through detailed training with the education team.
To have personal accountability for learning and development including own research and asking the back-office team for additional learning and questions. This includes attending all training provided and contributing to a group learning environment.
To have wide skincare knowledge in general and to understand all methods, techniques, layering and suitability of the Sunday Riley products.
To be able to answer all customer’s questions honestly and effectively in order to recommend the exact products suited to them.
Store Environment
To achieve and maintain an excellent retail environment with the highest standards in all areas of the sales floor, tester and product replenishment and the stock room area.
To support with floor moves and implementation of promotions whilst ensuring consistent delivery of housekeeping, presentation and personal grooming standards.
To act in a responsible and positive manner at all times, ensuring that the Sunday Riley codes of practice, health and safety are adhered to and followed.
To be responsible for ensuring, recording and reporting: the availability of our listed products, the store’s adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples.
Key Deliverables:
Achievement and Exceed the store sales target & personal sales target
Achieve and Exceed UPT & VPT targets
Exceptional customer experience/journey & growth/development of customer database..
Ensure visual merchandising and executional excellence in store.
Share competitive brands activations and newness instore
Effective admin management/personal development/learning & growth.
Experiences and Skills Required:
Minimum 3 years of retail, sales and/or beauty industry experience, preferably in the skincare industry
Previous experience with Beauty Department Stores preferable.
Memorable, positive, professional and enthusiastic presence
Passion for skincare.
Strong aptitude for product knowledge, brand messaging and selling
Experience working in an open-sell environment
Self-motivated, committed and goal-oriented
Energetic and passionate with an entrepreneurial, flexible, friendly spirit
Ability to travel required
English Required (Arabic, Russian and/or Mandarin speaking preferred but not required)
Work Location, Territory, and work week
This role is field based in-store.
This is a full time role with 1 day off per week.
The Beauty Consultant is responsible for adhering to the schedule set out for them by the Retail Area Manager
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What we offer
This role offers the opportunity for interested candidates to work in an ever-changing growing company that is passionate about its products. Operating within a fast-moving industry and dynamic category, the successful candidate will find at Sunday Riley the open, creative and collaborative work environment everyone seeks for themselves.
EEO
Sunday Riley actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team. It is our policy to provide equal opportunity for all employees, contractors, and prospective employees, regardless of race, color, national origin, age, pregnancy, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information or any other criteria protected by applicable federal, state, or local law.
Social and Environmental Responsibilities
We produce the best products possible, and never sacrifice quality or effectiveness for financial gain. We are committed to promoting Human Rights, including equality, diversity in the workplace, and inclusivity of products. We provide the highest-level customer care, customer experience, and attention to customer safety. We strive to meet sustainability goals and initiatives, for a cleaner planet. Our company’s social and environmental goals are as strong as our employees’ awareness and performance towards those goals.
We are mission-driven and expect our employees to be accountable and aligned with our company value
