Primary responsibilities are centered on strategic planning and marketing of all resident programs within an HOA Community. This involves big picture thinking backed by a focus on the tactical aspect of planning events and activities such as: Recreational, social, travel, cultural, educational and entertainment. Additionally, responsible for assisting Community Manager by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.
Position Responsibilities:
- Partners with the Community Manager to identify, coordinate and market all community events, programs and services.
- Coordinate the development of content, branding, distribution, and other necessary information related to Association newsletters or other lifestyle public relations and marketing publications as assigned.
- Generate flyers and create advertisements for all community events.
- Oversee committee events team and ensure compliance of all vendors utilized.
- Oversee support staff and facilitators to ensure facilities, events, classes and customer service meets the needs of the residents.
- Develop an active volunteer program among residents, solicit input and involvement from residents to stimulate awareness and participation.
- Work with residents to assist in the establishment of chartered clubs.
- Work with residents to assist in the establishment of interest groups.
- Work with Community Manager and Developer representatives in supporting Developer goals and initiatives.
- Work with Community Manager and Developer representatives in support, planning, and execution of Developer sponsored activities and events whenever necessary.
- Secure all entertainment, food, decorations, and items necessary to carryout events.
- Facilitate the marketplace sponsor program.
- Facilitate room rental process with residents.
- Manages all reservation submitted via community website.
- Manages the fitness program for the community.
- Attend Board, club and lifestyle and communications committee meetings.
- Assess overall success of events through focus groups and evaluations.
- Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
- Develops a working relationship with community board members and various committees.
- Reviews monthly financials as it pertains to events and submits community accounts payable for events as directed by Community Manager.
- Maintains accurate and current association records, calendars and website.
- Maintains strict adherence to community and company deadlines.
- Perform other duties as directed.
Knowledge, Skills and Abilities:
- Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an HOA Community.
- Effective and dynamic public speaking skills.
- Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.
- Computer proficiency with respect to Microsoft Office Suite, database software, internet and website portals, point of sale system, registration processes, policies and procedures, equipment, material and products, etc.
- Ability to lead people and get results through others.
- Ability to interact and work positively and effectively with staff, volunteers and board members at all levels.
- Ability to organize and manage multiple priorities and meet deadlines.
- Ability to multi-task with frequent interruptions, changes and delays while remaining focused.
- Ability to problem solve exercising good judgment and decision making.
- Ability to adapt and adjust to change.
- Strong computer software and internet proficiency.
- Excellent interpersonal skills: positive written and verbal communication abilities.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Proven customer service experience, with a strong emphasis on problem resolution.
- Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Position involves sitting, standing, and movement throughout the day.
- Must be able to set up and break down events as needed.
- Utilizing a computer in an office setting.
- Capable of working extended hours, to include evenings, weekends and holidays.
