Primarily responsible for assisting Community Manager(s) by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.
Position Responsibilities:
- Provides administrative support and other tasks as directed to Community Manager.
- Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
- Develops a working relationship with community board members and various committees.
- Assists with community inspections of common areas according to AAM's management contract.
- Communicates with homeowners concerning compliance with CC&R's.
- Reviews monthly financials and submits community accounts payable as directed by Community Manager.
- Oversees the design review guidelines process.
- Assists in reviewing bid proposals with Manager and provide excel spreadsheet summary.
- Maintains accurate and current association records, calendars, and website.
- Meeting Minute Taker for all Open and Executive Board Meetings.
- Maintains meeting schedule and open communication with contract vendors.
- Maintains strict adherence to community and company deadlines.
- Work with Administrative Assistant with updates in community disclosure packages, oversee preparation of Orientation binders and provides Orientations with new Homeowners.
- Work with Administrative Assistant in scheduling monitor work hours.
- Work with Administrative Assistant with Resident Concern Process.
- Performs other duties as directed.
Knowledge, Skills & Abilities:
- Strong computer software and internet proficiency.
- Excellent interpersonal skills: positive written and verbal communication abilities.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Proven customer service experience, with a strong emphasis on problem resolution.
- Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents, and Boards of Directors.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting in an office setting utilizing a computer and other office equipment.
- May be required to lift boxes, fill paper trays, and other minor physical tasks.
- May be required to set up and take down chairs and tables.
- Walking throughout community as needed for inspections and other property needs as designated.
- Sitting and standing for moderate periods of time.
