Position Summary:
Primary responsibilities are centered on strategic planning and marketing of all resident programs within an HOA Community. This involves big picture thinking backed by a focus on the tactical aspect of planning events and activities such as: Recreational, social, travel, cultural, educational and entertainment. Additionally, responsible for assisting Community Manager by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.
Position Responsibilities:
• Partners with the Community Manager to identify, coordinate and market all community events, programs and services.• Coordinate the development of content, branding, distribution, and other necessary information related to Association newsletters or other lifestyle public relations and marketing publications as assigned.• Generate flyers and create advertisements for all community events. • Oversee committee lifestyle and events team and ensure compliance of all vendors utilized. • Oversee support staff and facilitators to ensure facilities, events, classes and customer service meets the needs of the residents.• Develop an active volunteer program among residents, solicit input and involvement from residents to stimulate awareness and participation.• Work with residents to assist in the establishment of chartered clubs.• Work with residents to assist in the establishment of interest groups.
• Secure all entertainment, food, decorations, and items necessary to fulfill events.• Facilitate all community events from setup to teardown. • Facilitate the marketplace sponsor program. • Facilitate room rental process with residents.• Manages all reservations submitted via community website. • Manages the fitness program for the community.• Attend all committee meetings that pertain to events and lifestyle. • Assess overall success of events through focus groups and evaluations.• Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.• Develops a working relationship with community board members and various committees.• Reviews monthly financials as it pertains to events and submits community accounts payable for events as directed by Community Manager.• Maintains accurate and current association records, calendars, and website.• Maintains strict adherence to community and company deadlines.• Perform other duties as directed.
Knowledge, Skills and Abilities:
• Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an HOA Community.• Effective and dynamic public speaking skills.• Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.• Computer proficiency with respect to Microsoft Office Suite, database software, internet, and website portals, point of sale system, registration processes, policies and procedures, equipment, material and products, etc.• Ability to lead people and get results through others.• Ability to interact and work positively and effectively with staff, volunteers, and board members at all levels.• Ability to organize and manage multiple priorities and meet deadlines.• Ability to multi-task with frequent interruptions, changes and delays while remaining focused.• Ability to problem solve exercising good judgment and decision making.• Ability to adapt and adjust to change.• Strong computer software and internet proficiency.• Excellent interpersonal skills: positive written and verbal communication abilities.• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.• Exceptional organization and tracking skills.• Proven customer service experience, with a strong emphasis on problem resolution.• Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.• Ability to function efficiently in a high volume, fast-paced environment.• Ability to interact and work positively and effectively with staff at all levels.• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents, and Boards of Directors.• Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
• Position involves sitting, standing, and movement throughout the day.• Must be able to set up and break down events as needed.• Utilizing a computer in an office setting.• Capable of working extended hours, to include evenings, weekends, and holidays.
