Brilliant PR & Marketing, one of the most respected and rapidly growing agencies focused on family-oriented brands, seeks a Full-time IT Support and Database Specialist to help support the agency’s growing, award-winning team.
Who We Are:So what’s Brilliant all about? We are a unique PR agency with nearly 30 team members who all work remotely across the US. We give our team the resources they need to get their work done without having to sit in a cubicle or stuffy office. From costume contests to virtual happy hours and Slack GIFs, we prioritize connecting with each other and creating a sense of community. Although we are remote, team members are expected to be available online and working during regular business hours in your time zone.What We Do:Brilliant is in its second decade as a fully remote company and is one of the most respected agencies serving consumer lifestyle brands with a specific focus on products, brands, and services for families including baby and maternity, toys and games, tech, housewares, haircare and food. What We’re Looking For:Our Dream Team Member:
- Highly organized, enjoys crossing things off your to-do list
- Excellent time management
- Ability to foresee and mitigate challenges
- Excellent problem solving skills
- Doesn’t hesitate to manage up and down
- Ability to thrive in a fast-paced work environment
- Experienced with database management
- Familiarity with working with large contact lists
- Experienced with email and other tech support
- Ability to report to multiple people and manage multiple projects/priorities
- Passionate about adding value and growing your career.
- Experience with AirTable, HubSpot, and Zoom Info are a plus.
- General knowledge and/or interest in the marketing, brand development and influencer space a plus
Core Skills/Qualifications:
- High attention to detail.
- At least 1 year of experience with helpdesk tech support, both hardware and software
- At least 1 year of experience working with database management, queries and support.
- Intermediate to Advanced with Excel/Google Sheets and Microsoft Office
- Experience with HelloOutbound, Zoom Info, HubSpot, zero bounce, and/or similar platforms.
- Experience with both Windows and Mac operating systems
- Experience with Google Workspace is a plus
- Email marketing experience helpful
Job Description:
- Managing and creating internal list and marketing databases in Google sheets, Hubspot, ZoomInfo and other platforms.
- Compile contact lists for sales outreach support
- Front line tech support. (Account creation, basic troubleshooting, email alias creation, password resets, hardware tracking, etc)
- Airtable Support : Basic date queries and filtering, editing user interfaces
- Manage Contacts Database, and send surveys and newsletters.
Benefits Eligible For:
- Unlimited PTO (Paid Time Off)
- Paid time off between Christmas and New Year's
- Fabulous Fridays - work day ends at 12 pm between Memorial Day and Labor Day and 3 pm for the remainder of the year
- 401K with a 3% company match
- Medical, dental, and vision coverage
- Medical and Dependent Care FSA
- Life Insurance
- Long Term Disability
- Access to Short Term Disability, Hospital, and Critical Illness Insurances
- Access to discounts on Pet, home, and auto insurances, tickets to theme parks and events and more
- Access to an Employee Assistance Program for mental health, finance and legal assistance and coaching.
Salary: Depends on experience and skills. $45,000-$55,000 Annually.
