Postscript is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Greylock, Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world class organization.
Job Description
As a Compliance Data Specialist, you will work closely with our customers to analyze large datasets (often exceeding 1 million rows) to verify records and confirm compliance with TCPA regulations. You will play a crucial role in developing analysis playbooks for a variety of unique and nuanced situations to drive the success of multiple new product offerings! You will report directly to the Compliance & Messaging Operations Manager, and partner closely with our Legal, Sales, and Customer Onboarding teams.
This is a hybrid role based in Phoenix, AZ. Candidates must be within traveling distance to our PHX office.
Primary duties
Customer Collaboration: Partner directly with customers to gather information, review and verify historical data records, and present nuanced results in an easily understandable manner.Data Analysis: Build and utilize SQL queries to merge data from multiple data sources, analyze insights, and provide actionable recommendations.Project Management: Oversee compliance audits from initiation to completion, ensuring projects are completed in a timely manner while maintaining strong customer communication.Investigation: Investigate incidents of account abuse, spam, fraud, and phishing attempts, providing detailed reports and recommendations for mitigation.Playbook Development: Develop and maintain analysis playbooks for a variety of compliance scenarios, ensuring consistency and accuracy in approach.
What We’ll Love About You
Degree or certification in Data Analytics or related field
- Proficiency in SQLite or other relational databases
Strong interpersonal skills with the ability to handle challenging situations delicately and provide creative, alternative solutions as necessary
- Ability to explain complex technical concepts in an understandable manner, ensuring clarity and understanding across all stakeholders
- Exceptional attention to detail and accuracy in data analysis and reporting
- Strong analytical and problem-solving skills, with the ability to think critically and provide innovative solutions
- Ability to work collaboratively with cross-functional teams
- Aptitude for taking initiative and proactiveness in identifying and addressing potential issues
- Escalation Judgment: Know when to escalate issues appropriately to ensure timely resolution
- Demonstrated ability to work independently with a strong sense of ownership and responsibility
- Innate curiosity and a talent for problem-solving
- Nice to have: customer facing experience at any level
What You’ll Love About Us
- Salary range of USD $95,000-$112,000 base plus significant equity (we do not have geo based salaries)
- High growth startup - plenty of room for you to directly impact the company and grow your career!
- Based in Phoenix, Arizona, combination of in-office and remote work based on business needs
- Fun - We’re passionate and enjoy what we do
- Competitive compensation and opportunity for equity
- Flexible paid time off
- Health, dental, vision insurance
What to expect from our hiring process :
- Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript.
- Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position.
- Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
- Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
- Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
- Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
- Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
