The Travel Admin Agent supports the company in delivering holiday experiences that create unique memories for our members by providing exceptional customer service and support the Sales Team through covering the admin tasks.
Responsibilities:
- Assist customers/members over the phone and via email with their concerns.
- Action and clear tickets received throughout the day. This ranges from loading a booking, travel package and/or insurance policies, update existing information, apply payment, fees, travel credits, and discounts. You have the responsibility to ensure the information entered into the system is correct and up-to-date.
- Action Holiday amendment changes and inform our members
- Process our member’s holidays. Example paying suppliers
- Ensuring the information loaded in our system is correct before sending members for holiday itinerary’s.
- Delivering premium customer service and representing a culture and environment that is willing to go ‘above and beyond.
- Delivering a high level of productivity through multi-tasking and effective time management.
- Coordinating and completing all administrative requirements of the role.
- Ensure complaints are dealt with in an empathetic and resolution-orientated manner.
- Pro-actively interacting with management and stakeholders in the development of new initiatives and process improvement.
- Undertake other duties as required by the Manager.
Requirements:
- Excellent written and verbal communication skills
- Able to work a scheduled weekend as needed
- Critical thinker
- Familiar with Phone email and chat etiquette
- Demonstrate initiative, yet be able to follow instructions and procedures
- Deliver exceptional customer service and experiences at all times
- Demonstrate a thorough understanding and adhere to policies surrounding confidentiality and privacy of client, product and company information.
- Maintain regular consistent and professional attendance, punctuality and personal appearance.
Our Core Values:
Here at
arrivia
we…
- Stay Curious- Explore new challenges and make space to learn, grow and improve
- Keep it Real- Earn trust through open, honest and clear communication
- Own it- Seek ways to make an impact and take action.
- Win Together- Create a culture of connection and inclusion where everyone can be their best
Additional Benefits:
- Employee Assistance Program
- Employee Referral Program
- Dedicated Employee Enrichment & Recognition Programs
- Exclusive Travel Rates on: Cruise, Resorts, Hotels, Tours, Flights & Car Rentals
