Area Manager - Massachusetts

JOB SUMMARY:

JOB DUTIES:

• Core duties and responsibilities include the following. Other duties may be assigned.
• Oversee all aspects of retail performance in assigned area, ensuring efficient and sound operations, maximum bottom line contributions, and best-in-class store experience.
• Directly supervise store managers, ensuring each drives a culture of performance, accountability, and respect
• Create a strong team culture and foster relationships with all employees through regular store visits and daily/weekly communication to store teams
• Ensure best-in-class customer experience exists by ensuring stellar employee engagement through all touch points of the customer journey – check in/reception, order placement/showroom experience, and check out/closing the sale. Review weekly customer feedback and shop scores to identify areas of opportunity within the dispensary and broader market.
• Ensure successful execution of POS and systems processes, cash handling procedures, inventory tracking processes, compliance systems, and all 360 Learning assigned training modules in each retail location.
• Establish and ensure key performance indicators (KPI) and key performance objectives (KPO) are communicated and achieved in all store locations.
• Implement Standard Operating Procedures and Retail Work Instructions for all retail locations and ensure implementation and compliance with all local and state administrative and regulatory requirements.
• Ensure all facility and maintenance issues are assessed regularly and high priority service issues are submitted via the Helpdesk ticketing system.
• Anticipate market trends and opportunities by analyzing existing product performance, completing competitor shopping reports, and communicating product and promotional recommendations to the buying and planning teams.
• Promote and drive new customer sign-ups through our High Roller Loyalty Program.
• Ensure flawless execution of all visual direction and brand marketing initiatives.
• Prepare and review weekly, monthly, and quarterly sales reports with salaried leadership teams.
• Submit weekly business recaps that address revenue generating strategies such as product allocation, staffing and scheduling, promotional activity, and social media/local marketing initiatives.

SUPERVISORY RESPONSIBILITIES:

JOB REQUIREMENTS:

• Candidate should have 8 to 10+ years of retail leadership experience, including 3-5 years of multi-door, high volume brick and mortal retail locations.
• Bachelor's degree preferred, but not required.
• Comprehensive knowledge of retail operations, inventory management, visual merchandising, and in-store customer journey efficiencies.
• Ability to travel to assigned locations on a frequent basis, including a visit all stores in the market at least 2x per month and provide support for in-store events.
• Experience establishing and tracking KPIs and additional sales and performance metrics.
• Proficiency in Microsoft Office applications and POS systems.
• Ability to drive measurable performance improvements across designated territory.
• Ability to build and lead a best-in-class retail team
• Establish strong credibility, build relationships, and operate in a highly fluid industry.
• Demonstrate passion for the cannabis industry and thrive in a dynamic, fast-paced retail environment.
• Must be at least 21 years of age and able to pass a background check.
• Must be able to obtain and maintain required state licenses based on work location.