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Technical Account Manager

SwiftlyUnited StatesRemote
This job is no longer open
Position Summary:
We are seeking a rock star Technical Account Manager (TAM) to spearhead the integration and optimization of our digital advertising technologies. This role demands a comprehensive understanding of digital ad platforms, including DSPs, ad servers, data warehouses, and DCO tools. The ideal candidate will possess a blend of technical expertise and customer management skills to enhance our advertising solutions and provide cutting edge solutions as we push the envelope of retail media. 

Responsibilities Include:


  • Develop and oversee integration processes with third-party ad servers (3PAS) to ensure optimal ad operations 
  • Implement and manage creative templates and product feeds for Dynamic Creative Optimization (DCO) platforms 
  • Define network hierarchy for new retailers, creating tailored ad placements 
  • Utilize backend queries to monitor and analyze ad network performance metrics such as fill rate, RPM, and impression drop-offs 
  • Employ tools like Grafana for ongoing monitoring and proactive troubleshooting of ad performance issues 
  • Manage digital ad trafficking, utilize packet tracing tools (like Chrome Developer Tools, Wireshark, Charles) to debug ad code and JavaScript issues 
  • Oversee tagging of websites with conversion tags and integration with platforms like AppsFlyer 
  • Conduct technical training sessions for clients on new tools and products 
  • Other related duties as assigned

Required Qualifications:


  • Bachelor’s degree in Computer Science or a related field; degree preferred but not required 
  • 4+ years experience in technical account management, digital ads trafficking, or a closely related role 
  • Advanced skills in JavaScript and HTML5 for ad coding and development 
  • Extensive knowledge of digital advertising platforms, ad servers, and programmatic advertising 
  • Proficiency in using monitoring systems like Grafana and packet tracing tools for technical troubleshooting 
  • Ability to run SQL queries to run data analysis as required to understand the health of the ad network or to troubleshoot technical issues 

Preferred Qualifications:


  • Hands-on experience in both web and mobile ad serving environments 
  • Demonstrated ability to manage complex technical projects and customer relationships in the digital advertising space 
  • Strong analytical and problem-solving skills, capable of managing detailed technical data and processes 

$120,000 - $145,000 a yearThe salary range is based on the candidates experience as it relates to the role.#LI-RemoteApply for this job

This job is no longer open

Life at Swiftly

After successfully building the eCommerce platform that powered iconic brands like Pepsi, General Mills, Campbell's, Hershey's, and Kraft, we founded Swiftly to help supermarkets win. We believe that supermarkets are the world's most valuable marketplace and sit in the pole position with its brick and mortar advantage. With over 100 years of combined experience in eCommerce and grocery, we deliver the operating system for supermarkets that enables a seamless omnichannel experience to your brick and mortar locations. Our mission is to help your brand become the primary destination for all of your customers' needs. Swiftly is your tool to digitally transform the relationship with your customers, grow your sales, increase store visits, and win customer loyalty.
Thrive Here & What We Value1. Collaborative environment2. Takes ownership from inception to deployment3. Leaves ego at the door for best ideas4. Always experimenting with new technologies5. Learning new skillsets6. Cutting edge solutions7. Technical expertise and customer management skills8. Comprehensive understanding of digital ad platforms
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