Strategic Account Manager (Post-Sales)

Who we are:

Our culture:

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  We have hubs in the Bay Area, NYC, Austin, and Toronto. However, we have a remote-first work culture. #WorkFromAnywhere
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  We hire talented, self-motivated people and get out of their way
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  We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, or doctor's appointments for the sake of adhering to an arbitrary work schedule.

Location:

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  East Coast Canada EST
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  From Home / Beach / Mountain / Cafe / Anywhere!
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  We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.

About the Role:

You will:

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  Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
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  Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
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  Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
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  Speak knowledgeably and advise on best practices relating to fraud and compliance
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  Build, monitor, and communicate KPIs to clients.
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  Provide strategic analysis and critical thinking as we plan long-term expansion.
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  Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

You are an ideal candidate if:

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  You've 5+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architect team
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  You've Previous compliance, fraud, payments, fintech, or AML/KYC experience - MUST
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  You have prior work experience with a B2B company - You understand how customers would integrate API
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  You have a technical degree or a technical working background
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  Your analytical skills are second to none; you excel at number crunching and drawing insights
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  You've working knowledge of SQL and can write basic analysis query
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  You're capable of translating complex strategies into actionable processes and outcomes
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  You're a natural at building relationships and collaborating with others
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  You've got strong presentation skills for both virtual and in-person meetings with various stakeholders
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  You've previous customer-facing experience, preferably with a technical product
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  You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
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  You constantly think about ways to improve processes
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  You love making customers more efficient as much as we do!

Compensation:

Benefits we offer:

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  Generous compensation in cash and equity
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  Early exercise for all options, including pre-vested
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  Work from anywhere: Remote-first Culture
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  Flexible paid time off, Year-end break, Self care days off
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  Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
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  4% matching in 401k / RRSP - US and Canada specific
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  MacBook Pro delivered to your door
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  One-time stipend to set up a home office — desk, chair, screen, etc.
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  Monthly meal stipend
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  Monthly social meet-up stipend
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  Annual health and wellness stipend
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  Annual Learning stipend
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  Unlimited access to an expert financial advisory