About us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters.
Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.We’re looking for a compassionate leader and healthcare eligibility specialist to build and refine a top-tier support experience for our providers, including therapists and other mental healthcare professionals in private practice, as well as their clients. You will oversee and enhance our medical billing support, addressing complex eligibility-related issues to ensure seamless service delivery for all stakeholders.In this role, you will manage the development of policies that benefit both providers and clients, focusing on insurance, copays, and deductibles.
You will collaborate closely with our Engineering and Billing Support teams to implement industry best practices, ensuring our processes align with current standards and provide exceptional support. Your efforts will be crucial in maintaining and improving our comprehensive support system.
In this role, you will:
- Lead a team of eligibility specialists who will work to ensure all patients with insurance eligibility are able to book with an in-network Grow provider
- Act as a key contributor and owner towards large scale eligibility projects critical towards stakeholder satisfaction and organizational growth, especially with our Tech/Product org
- Be a critical part of our Insurance Operations Department leadership, working to improve our key metrics and grow our Eligibility Team’s capacity over time
Salary range: $80,000 - $100,000
You'll be a good fit if:
- You have at least 2 years of experience specifically working with health insurance, eligibility & benefits verification, and revenue cycle management concepts.
- You have experience with insurance benefits and are able to explain complex health insurance concepts to patients like in-network vs. out-of-network statuses, coordination of benefits, authorizations, and more.
- You have a basic understanding of how to verify and check benefits across a variety of platforms, such as Availity, Payor portal and other billing platforms (medical coding/billing experience a plus!)
- You are comfortable with numbers. You’ve built metrics around time to respond / time to resolution, and use that data to drive decisions.
- You have strong communication skills and can quickly and succinctly present your ideas to company executives.
- You have a bias for action and care about delivering results and meeting deadlines.
Benefits
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours and location (remote OR in-office, your choice!)
- Generous PTO
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Team meditation
- Wellness Stipend
- In-office lunch and biweekly remote lunch on us!
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
#LI-REMOTEGrow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
