Our store teams are the heart of
Leap! We are looking for a driven Sales Supervisor for our Ring Concierge boutique coming to the Galleria in Houston September 2024. This leader will play an integral role in developing a world class store team and delivering top notch customer experience. The Leap platform launches and operates insight-driven retail stores for modern/emerging brands with better performance and less risk. Among the trailblazing brands we work with are: ASTR the Label, Frankis Bikinis, Nadine Merabi, ThirdLove, Rent the Runway and many more.
What We’re Looking For:
- Influence and inspire a team to create memorable in store experiences and foster a positive environment
- Execute action plans in partnership with the General Manager/Store Manager to drive sales and client engagement
- Carry out visual merchandising standards and communicate with leadership on replenishment needs
- Ensure store standards are maintained; cleanliness, and operational tasks (inventory counts, tagging, receiving + processing shipment)
- Support with activations and new store openings as needed
- Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus
- Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures
Who YOU Are:
- People Leader- effectively guides and motivates others through coaching and mentoring, assists with training and building a bench of future leaders.
- Clientele Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
- Adaptable & Entrepreneurial - navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.
- Collaborator- actively seeks and provides feedback, thrives on building relationships and working with teams.
- Professional- punctual, accountable and honest; takes initiative and demonstrates strong work ethic.
- Brand Advocate/Jewelry Expert- keeps up with trends/fashion/news in related industry; shows passion and ability to teach and educate employees + clients on product.
- Detail Oriented- operates with high efficiency and effectiveness, consistently produces polished and quality work.
Job Requirements:
- 1+ years of direct and/or indirect management experience
- 2+ years of retail experience in luxury (accessories, jewelry, handbags, bridal); GIA certification preferred
- Must be at least 18+ years of age
- Keep an agile work schedule; including days, nights, weekends, holidays
- Maintain an active floor presence, including standing + walking for extended periods of time and comfortability using a ladder and lifting a maximum of 50 lbs
- Follow LEAP's employee dress code policy & dress in long sleeved, all black business casual attire for their shifts.
Measures of Success:
- Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)
- Clienteling: Client Outreach, Networking NPS (net promoter score)
- Third Party Secret Shop Ratings
- Ability to accomplish tasks + meet deadlines effectively
Leap Perks:
- Employee discount + wardrobe allotment for participating Leap brands
- Commission eligible
- 401K
- Accrued PTO for those eligible (blackout periods apply)
- Medical, Dental & Vision benefits (must avg 32hrs+/wk)
- Employee Assistance Program
Salary: $19/hr - $26/hr (DOE)Please note that personal data may be shared with a third party for recruiting purposes. Further information regarding Leap's Privacy Policy and CCPA can be found on our website .In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
